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Duration field value not displaying properly in reporting

I have created a new field on the Incident table with a type Duration to calculate the age of open incidents (datediff from opened to today). The calculation works and the field displays correctly on the incident form, however I am not able to report...

jomandy by Kilo Explorer
  • 2894 Views
  • 8 replies
  • 0 helpfuls

How to access Work Notes value in Client Script

Hi Team,   I want to access work notes in client script, but i am getting empty value. var table_name = g_form.getTableName(); var rej_comm = "Cancellation/Closed Incomplete/Rejected Reason: "; var oldWorkNotes = g_form.getValue('work_notes'); alert...

Mounika M by Tera Contributor
  • 3328 Views
  • 2 replies
  • 1 helpfuls

How to set default value of variable in catalog item.

HI All, I have a catalog item with variable( sub-state) and when we submit the catalog a new record is created on the hardware table. I have created a onload catalog catalog client script, which sets the value of sub-state to available. when i open t...

Priya75 by Tera Contributor
  • 2500 Views
  • 11 replies
  • 0 helpfuls

Tickets assigned to our queue

I’m beginner to service now and part of triage team. I’m trying to get a report to know the tickets which are assigned to my group on a given date. The creation date can be any date but ticket can come my queue today. Im interested in knowing the tic...

JAY138 by Mega Contributor
  • 2891 Views
  • 7 replies
  • 0 helpfuls

Resolved! Locking down access to Catalog Item with ACL

Hi team I'm not great with ACLs or scripting but could do with some assistance with locking down a specific catalog item: I have a catalog item called 'Account Audit Request' and a workflow to have it approvedI have created a group that should have a...

jonny27 by Giga Contributor
  • 2424 Views
  • 26 replies
  • 0 helpfuls

Resolved! Best option to hide question choices in the catalog

What is the best option to hide question choices in the catalog that are no longer valid anymore? I went through a few articles but still trying to figure out what is the best option without affecting historical data?

GB14 by Kilo Patron
  • 1174 Views
  • 8 replies
  • 3 helpfuls

Help in adding link in field message

Hi Community, Need help in adding a link in field message ?when user clicks on it, it should point to new window. Thanks, Pihu

Pihu1 by Tera Contributor
  • 4494 Views
  • 11 replies
  • 2 helpfuls