Couldn't find any option to edit the list of email address to which a scheduled report has to be sent. I chose the edit mode of the report but still couldn't find any option to edit the previous distribution list. Please help if possible. Thank you ...
When setting up Business Rules, I have included conditions to allow these to only run when logged in user has specific roles. 1. Business Rule should not run for admin. 2. Business Rule should run for user with multiple roles. Here are some examples...
Hello, For the on-call scheduling application, I know that the rota_admin has the following abilities: A user with the rota_admin [OnCall admin] role can create, edit, and delete rotations. They can manage all aspects of a rotation such as the roster...
How can I add the Kepner Tregoe plugin within my developer instance of servicenow?
I need a API to pull incidents between date range?
Hi Guys,I am trying to mass close 70,000ish Incident records. There are mandatory fields that need to be completed otherwise the SLA Clock will keep running.My Mandatory fields are: u_cause_code, u_resolution_code, u_cause_ci, u_solution, u_business...
Hello, I am having an issue with on the task_sla table. So, I have set the following conditions on SLA definition The planned end date is calculating to 20 days after the start date. That means the actual time left also shows 20 days when the incid...
Hi Community,Is there any ways to have multiple multiple RITMs depending on Quantity selected? I need run each RITM workflow individually instead of one workflow for all requested items.Seems like using Add cart capability, i can add same item multip...
Close code and Close notes are mandatory when an incident is being resolved or closed. The UI policy that enforces this requirement fails when the incident form doesn't contain the Closure Info section or the incident is being resolved by a related ...
Hi All, In ACL, how to check whether the logged in user has particular role? I know we can achieve it by using the method "hasRole".Example - gs.hasRole("RoleName"); But, I want to check it by comparing it with Role Sys Id. How to do that? Any Ideas?...
Hi All, How can we pass created record value into workflow scratch pad. I am creating a record via catalog item workflow script and once the record is created, number will be auto generated in table. I want to pass generated number into my same workf...
I'd like to know the current table name in client script to determine whether it is the extended table. "current.getRecordClassName()" can't be used. Thanks.
Hi everyone,I have a scheduled job that looks for any survey instances older than 7 days and cancel them if they are in the status Ready to take. The Scheduled job script can be seen below. autoCancelassessments();function autoCancelassessments() { ...
Hi Guys I have Category and Subcategories field in problem and Subcategories are dependent upon Categories..I need to import them to Change..How Can we do that and I want to know whether we can get Dependency.???
I am in the process of translating our service portal to French and German. I have most of complete, except translating the service catalog items.I need to translate sc Categories, sc Catalog Item, sc Order Guide and sc Category Page. I know that it'...
