Broadcast Message
My requirement is to send a broadcast message on agent app i.e the users in agent app should be sent a broadcast message like the call is at 9:00pm Please Help
Forum Posts
How to audit to see who deleted attachments from Incidents?
Hi, There are a lot of information (and steps) on how to audit tables, records, attachments, etc, but what I need to know is how to turn audit on to see which user has deleted an attachment from, for example, an Incident ticket. I have tested this by...
How does Discovery handle IP address duplicates?
We are currently using Discovery to manage inventory. However I noticed that there are a couple of different devices with the same IP address and this is happening for multiple IP addresses, they have multiple records related to the address. How does...
Display/Hide Process Flow
Hi,I have created a process flow for the Incident table but this only relates to an certain categories of incident.Does anyone know if there is anyway that I can Display/Hide the process flow. I was hoping to do this by UI Polilcy but it does not app...
Form JSON payload for a incident record
Hi Team, I want to form JSON payload for an incident record with all field names and their values . Kindly help me with any ideas. Thanks
Resolved! How to get mandatory approvals from two people in a workflow and until the two of them approve, it should be 'Requested' and once both of them approve then only it should be 'No longer required'.
Hi Guys,Let me know how to get mandatory approvals from two people in a workflow and until the two of them approve, it should be 'Requested' and once both of them approve then only it should be 'No longer required'. If the first person has approved, ...
How to add comments in approval from Workflow activity user approval
I tried the code: current.sysapproval.comments = "Please provide Approval for "; but I get the error "illegal access to getter method getmessage in class org.mozilla.javascript.rhino exception" Any thoughts? I don't want to do a BR .
Resolved! Items with related category results cannot be deleted
How to delete records? and which table. Because I'm not find any table..
Updating Chart Colors Not Working
Hey All,I have a bar graph sorted by the classification of the assignment group. I went to the Chart Colors module in Reports and updated each value from the element of classification.However, when I run the report the colors are associated with the ...
How to add color to a text in a service catalog variable
Hi, How to add color to a text in a service catalog variable or Is there a way to change the color of font on a variable question from black to any other color? Thanks, Vaishnavi
How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users
How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users
How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users
How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users
Resolved! How ServiceNow sends email with Password and URL to Newly Created users?
Hi All, We have a requirement where when a new user is created manually in ServiceNow, a email needs to be triggered with the password(Which ServiceNow automatically sets) along with the link to change the password. Also I want ServiceNow to set pa...
Resolved! Watchlist Configuration
Hello Guys, We have a requirement related to Watch-list Configuration ; 1. When end user replies to Service-now notification the CC list should be added to Watch List in the Incident form. 2. When end user replies to Service-now notification with mod...
CAB Workbench Issues
We have been using the CAB Workbench to facilitate our weekly CAB meeting and while it offers some value we have quite a few issues with it so far: (1). Slow Performance. If I go through all the change requests at a normal pace in the meeting, the sy...
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