Hi All, I have a field " Reschedule reason" (Choice Field)under schedule tab for change, Whenever if we reschedule a change, we have to select one of the reason. When we reschedule a reason for a change multiple times, the reason is updating in the w...
Hi, I only want the user to have edit option in pre-populated MRVS in catalog item. Please suggest ways to do it using client script. Thank you
I have created a workflow for Change Request where the Change Request state should move from Authorized to Scheduled state automatically after CAB approval. The workflow shows the activity is completed but in the Change Request form, the state still ...
Hi All, I have this req: "I would like to be able to determine what catalog items are shown under popular items to ensure that users can easily find what they need." I have done below on "SC Category Page" widget by creating its clone. 1) Below HTML ...
Hi All, Hope you're doing well.I have been recently facing an issue with Create New Change which leads to a Blank White page.Going into All and then clicking on the New on the header works fine. This is only observed with Change Module. The URL it ha...
Hi everyone, I have moved an update set from dev to test, while performing preview it shows an error states "Found a local update that is newer than this one" and i have found out the other update set which conflicts mine when i compared current vers...
Hi Team, I have single line text variable on the form. User have to enter only numbers starting with 00 always, if they enter alphanumeric values or alphabets then we should not allow user to submit request. Fox Example, if they enter 00asdf34 on the...
Hi All, I am using flow designer to achieve this. I have incident record i want to close parent incident record only after closing all child incident records. Here i followed this steps 1) i am triggering the flow designer when the incident state i...
Hi All,I've been banging my head against the wall for the last few hours trying to figure this out.I've got a form for Incidents with a script (i think it's a default one) which shows the closure information fields hen the incident state is set to "c...
Hello All I have one Catalog Item. once all the approvals and Task getting finished, we use to send an email notification. The same email notification is getting triggered twice. we have email scripts, notification, event used for this process. Any H...
Hi All, We have button(Reschedule Change) -- When we click on " Reschedule change" button -- There is a Mandatory field to fill " Reschedule a reasons (dropdown field with the choices) ". Requirement : If a change is rescheduled multiple times, Is ...
Hi All, I have requirement where I have to calculate duration field (in days, hours, minutes,seconds)based on schedule(9-5, everyday). My script is not working and is given below : durationUpdate(); function durationUpdate(){ var task = new GlideRec...
if an approval user is inactive approvals should have to trigger for his manager instead of inactive user how to achieve this functionality. i want to achieve this functionality for global applications .
Hi All, we are trying to integrate AD using AD spoke in integration hub. we have a requirement to generate random password and send it to user. here we are using flow designer. how can we send an email with password, which is generated in one of the...
Hi Team, Is it possible to add default subject line to Quick message email template? on change request record. I have seen there is no option to add/modify email subject to quick messages. Can you please guide me how can i achive this? Thanks, Kh...