Resolved! How to make a field readonly on ui page ?
How to make a field readonly onloading on a ui page Source<input type="text" id="selectDesc" readonly="true"></input> tried this but not working
Forum Posts
Resolved! Request Approval UI Action in Agent Workspace
We are migrating the team into Agent Workspace and they love it. But i cant get the "Request Approval" UI Action to work in the Agent Workspace. It works fine in the classic UI. The button appears in the Agent Workspace, but clicking the button doe...
How can I restrict the list view for specific roles
Hi All, I have created a list view called "Demo View" on the incident table and given a role as "Demo Role". So the user having that role should be able to see that view. But it is visible to all the users irrespective of the roles. Is there any sol...
Resolved! Inbound email action: Prevent record from being created in script
Hello, We have a scenario where inbound emails with a certain set of conditions are to be created as incident tickets. However, there is a bit of a caveat where if another set of conditions cannot be met, then there should be no incident ticket creat...
Resolved! Change the value displayed in a reference field by a simple reference qualifier
I have a reference field on a request form that I have the reference qualifier set up:This returns the sys_id in the reference fieldHow can I change the value displayed to be the user name?And I don't know why when I select one of the sys_id's above ...
Resolved! dynamically setting the sysid on rest end points for put method
We have two instances(A nd B) and we are creating incidents in one(B) and creating incident for same on other instance(A) using a business rule and using post method request.setEndpoint('https://instanceA-service-now.com/api/now/table/incident'); req...
Resolved! Validation of URL
Hi , we got requirement to check URL validation for one field. I have written the below script , but it is always giving invalid URL (i am giving "https://development.service-now.com " for testing) var url = g_form.getValue('u_link_to_training_ma...
How to automatically add RITM attachments into SCTASK?
We are being asked to include the RITM attachments into the Catalog Tasks automatically. Can you share the steps or script?
integration Best practices?
integration Best practices? Thanks
Resolved! The difference between Wide Single Line Text and Single Line Text (100% width)
Two types of single-line text input fields are supported in Service Catalog: Single Line Text and Wide Single Line Text. Single Line Text of 100% width and Wide Single Line Text look exactly the same. Is there any difference between them?
Method failed: (/api/products/3) with code: 403 - Forbidden username/password combo
I am getting below error while accessing a public url - Method failed: (/api/products/3) with code: 403 - Forbidden username/password combo URL - https://reqres.in/api/products/3 this is a public url, not any credential is required for this , I ha...
Resolved! Set value outside Multi Row Variable Set (MRVS) on the service portal
Hello, I have created a record producer with two variable set, one of it is multi-row variable set. I wanted to update a variable outside my multi row variable set, I am not able to do it on the service portal, but it's working on the backend. I have...
Resolved! assigned to field is not showing the members of assignment group when selected
in incident table when i am selecting a assignment group,the group members of that group does not autopopulate in assigned to reference window
field is not updating in list view
I have a display business rule to calculate from the related list and populates in the parent table. It is populating in the field but I dont see it is getting updated in the list value? How to update in the form and in the datebase ? I tried to cha...
Resolved! Open Existing Task Record with Workspace
I'm wanting to use g_aw.openRecord() to open a task type record. All of the documentation points to sys_user or something not task related at all. The only example I see is the Copy Incident UI action, which I've tried to copy but it seems like it d...
