We are preparing to make Service Portal live and going through our service catalog items to make sure everything works ok. One challenge we have is being able to require an attachment before submission. We want to do this always for some forms and co...
Hi, While one moves update sets from one instance to another, how and when we can find out about the preview errors skipped/accepted by the user ? Can someone please help me with the table name where I can go and find out which were the skipped/acce...
Hi,I must setup a CMDB to manage Mobile Phones Assets/CIs.Up to now I did not find any example or indication.Main questions are:"should I create one asset for the SIM, one asset for the telephone number and one asset for the mobile device ?"And if so...
Hi All, Its a Yes/No catalog variable. I have written a onchange client script. The requirement is something like "if the particular field changes from Yes to No, do the logic". So i wrote like below, if (oldValue is Yes & newValue is No) but its no...
How can I restrict single line text variable Limit to 150 characters, I tried to add attribute max_length but not working.
We have sevearal Catalog item using the same workflow. The workflow automatically approves the item and sends it for fulfillment to the groups assigned. We recently created an item and assigned the same workflow to it. However, unlike the previous ...
Internal Explanation required for me. var newUser = gs.getUser (); gs.print (newUser.getUserByID ('abel.tuter').getFirstName ()); I didnot understand this, kindly explain line by line.
Can someone please provide clarification on left joins and database views? I am not getting expected results. I want to get Incident where assignment group is sys id of helpdesk, and I want to join to sys_user a few times once for assigned to once fo...
I am looking to see if anyone has done any integration of their ServiceNow instance to Mitel phone system? We would like to see if there is an integration so that we can post call information into a dashboard on our servicedesk.
Risk Assessment Form Link not visible in Standard Change form. I could see Risk assessment for Normal and Emergency change. I have checked Risk Assessment UI Action Code as well. no where it mentioned type specific. Really not sure why it is not visi...
I wanted to remove delete option on standard change where CTASKS are created already.
Hi All, Just wondering if anyone has a script that can restart a flow and not trigger approvals. We have a flow that queries AD through the mids and this sometimes fails for whatever reason. Essentially we just want to give the flow a restart. I know...
What is the best way of putting a large display of a dashboard of live stats for service desk on a TV for everyone to view on a SD
I have begun building out our infrastructure CI relationships. I discovered I linked one device as a parent when it should have been a child. How can I delete or modify this CI relationship? When I try to delete it from the relationship editor, I ...
Hi,We have Incident templates that we use in ITSM (Eureka). Does anybody know a way on how I can report on how many Incident templates have been used ?Thanks
