I am fairly new to Service Now, if not entirely new to scripting, so please be patient with this newby. We have several Service Catalogs that all share a core set of fields, then each request has a few additional fields that are related to that spe...
Hi all,When I click on 'Copy Change' all field are not copying to new record. I have attached screen shots for reference. I have gone through UI Action and related script incudes but somehow i am facing difficulties in resolving this. Can anybody hel...
Hi, I am unable to set the value of a field whose data type is Integer through Client script. The field is blank when the Client script runs. Anyone faced this issue? Below statements did not work- g_form.setValue('integerDataTypeFieldName', 75); OR ...
I created a new variable but it is not showing up in old records. When i create a new service request, it works fine. Does anyone know how to make the new variable appear for old records as well?
Hi, I need to populate a select box variable based on the selections from a reference variable (app_name) and list collector variable (u_database_name1) I'm using a script include and catalog client script to achieve that functionality. But it's not ...
Hi,I've just started managing our ServiceNow instance, and I had a question. In Admin training, we're told that changes in pages aren't included in update sets. I looked at how you can unload a home page to add it to the current update set, but I don...
Hi , My requirement is to allow ITIL users to set Assigned To field on DATA CERTIFICATION table and also it has to allow assigned to manager to edit assigned To field. I have created a Write ACL for ASSIGNED TO field on data certification with ROLE a...
Hi All,In our Change Management process we have 3 linear approvals:1) Peer approval (Should be a team member double checking the work in the change request)2) Manager approval (a team manager validating this should take place) - Sends to Assignment G...
Hi All, When User1 submits the catalog Request with Requested For as REQUser1, then in REQ and RITM form Requested For is getting changed to User1 But if i impersonate user to any other user say USER2, then its working fine. whatever was mentioned r...
Hi, I have a variable called a credit card. The variable type is a checkbox. If the user checks then it will go to approval. If approver Rejects then I want to trigger a notification to the user who is raised that request. I am creating Notification ...
Are there any customer facing materials explaining what is included in ITSM vs ITSM Pro? Someone asked if see Service Portfolio Management and Vendor management are part of ITSM Standard or Pro. I couldn't find any documentation on that. My only th...
I am trying to create a IF statement inside a Workflow to see if the request.requested_for is a Internal employee. Any suggestions?
We are trying to show the Close Notes of an incident ticket on the Service Portal and on our widget we can only get the plain text version of the contents of Close Notes from incident table. Is there a way to get the contents of that field with the p...
HI experts, I have played around with Change Request -Normal Workflow and Change Approval Policy but still get confused of the feature "Input" in Approval Policy. Anyone can give me an example, much appreciated.
Interactions have an UI action for creating requests - 'Create Request' I would like the interaction to be closed when this button is clicked. I have been able to do this on the create incident and associate record UI actions but am not able to do th...
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