We are trying to enforce mandatory fields when incident tickets are created/updated via REST API. To do this, we created data policies, however, this affected our Service Catalog items that is creating incident tickets via record producers. How can w...
Hello, Experts, Our agent was trying to sort the column on list view but he sees the context menu options on column 'Problem Owner' 'READ ONLY'. When I checked as Admin I can sort and see the context menu options on the same column.How can I enable t...
I have a simple (?) idea but somehow I do not seem to get it working...I want to create a catalog item so employees can enter there own tickets.So i created a simple form which will result in a Incident. I placed the 'category' field on the form.And ...
Is there an easy way to display Form Sections on Approval Summarizers?I have a custom table (exteneded from task), for which I've created a custom Approval Summarizer UI Macro for. The only problem is, by default fields that are displayed in a Form S...
If there is an email that contains attachment and this email is received as a reply to an existing open case then the attachments are not visible from the case form. The user has to navigate to the email tab and open the email to view the attachments...
I am facing an issue while i tried to modify record in sys_ui_form_section table. It is not getting captured in update set. Below is my requirement. How can i do it and capture in update set.
I'm having user permissions issues with a Service Portal widget. As administrator I can access the widget on the portal no problem, but for any other user they receive the error: "You do not have permission to see this catalog". This error message i...
Hi, I changed a form label using g_form.setLabel. I need that change to be reflected on the RITM also. When the variable displays on the RITM it is using the original label. How do I get the variable label to also change on the RITM when I change ...
In London and Madrid I can create multi-row variable sets and get them to display in the formatter for the submitted record using a record producer. I want to be able to copy the variable set to another task. I can do this using the question_answer t...
I can't seem to find any documentation that shows the actual installation steps and the system/resources for ITSM Pro. Does anyone know where I can find it?
Hiya Guys, I have created a new widget on our "approvals" portal page to display a list of "My Recent Approval History (Last 15 Days)". Currently the list looks like this... My issue is that none of the links work on the ""My Recent Approval Histo...
Hi, I want to remove the Live Chat from portal page. This is not available in CSM Header Menu. Can some one help me with this.
We have to run some reports based on incoming tickets for an assignment group by month.I don't see an OOTB field on Incident table which captures Assignment date/time stamp.There is only opened field, but the requirement is on assigned to group date/...
Even though the properties and configurations for "special handling notes" on incident table is defined, there is no pop-up /alert is displayed when the matching incident record is opened or the page is loaded. Also, ensured that browser pop-up setti...
Hello Community, I want to cancel running Flow contexts with a certain query. These flow contexts are related to many different RITMs so it's not just contexts for 1 RITM, but for like 1000 RITM. Encoded query would be "state=WAITING^sys_created_byST...
