I have a reference field on my form called Company. I have another reference field on my form called Point of Contact User. Both fields are reference fields to separate tables and Point of Contact User is a child table to the Company table (all Point...
Hello, Requested Item state is being stuck to "Pending" by default. Can you please assist what could be possible issue. Thanks
I want to have an incident automatically generate for me on a specific day of every month. Is there a way to create a recurring incident that I can close every month and then it will automatically recreate an incident for me at a specific date?
Hi all... I have been reading through forums but cannot seem to find any clear info to help on the following... If I am in the Visual Task Board working thru Incidents and I label some of them as Defects; is there a way to get this applied Label to s...
We have an order guide that requires checking a "checkbox" variable to determine what catalog item (rule base) needs to kick off. When the variable is checked for one catalog item, we are able to submit however when all options (catalog items) are se...
Hello All, Is there any way we can disable the color "Green" in the image attached when hovered on to the catalog item in the Order Guide on Portal. Thanks!
As per ITSM, there are some changes that needs to be implemented faster due to compliance/ legal requirements. These are not emergency changes, as they are not implemented to fix a broken aspect in environment. How does Service now deals with "Expedi...
Informational changes are changes, that are implemented by vendors and organisation is just informed about same. e.g. 0 It could be real-estate changes, conducted by external vendors for which Organisation has no control over but to be informed and p...
Hi everyone,how do I delete a workflow I created?
Hello All, I have created a workflow using RunScript to create a catalog Task. Whenever I am submitting the Catalog, due to the workflow the task is getting created in sc_task table but is not attaching in the related list of RITM, which earlier us...
How to Calculate Duration Field on Task table? BR?
I got this error whenever i click on the ui action button ***************ui action********** not client callable (function(){ try { var states = {InProgress: 18}; new sn_hr_core.ACNHRKnowledgeScoped().createDraftArticles(current); current.setValue(...
how to set attachment icon size limit(max 15MB) for one catalog item? And if i change limit for one catalog item is their any impact to other catalog items? Thanks Srihari.D
We need to hide or disable the "Remove" button (Cross mark button) on the Multi row variable set in Service portal. We are auto populating some rows in the MRVS, user can edit those rows but shouldn't delete that row. Please let me know if anyone ha...
Dear colleagues, Please kindly help me to apply proper filter in order to track Incidents that have not been updated for more than 10 Business (!) days. I am already using Operator RELATIVE: Updated RELATIVE before 10 days ago. However, this filter ...
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