Is it possible to query/track number of clicks on Content Items in service portal?
There doesn't seem to be a field on the table that would do so, but is this captured in system logs in a retrievable way or some other way?
Forum Posts
Resolved! Link to approval in notification for non-task approval
Hello,I am unable to create a notification on the sys_approval table for my approvals being generated on a non-task table. Therefore I have a trigger on when to send these notifications and I can provide the information from the table they are appr...
Resolved! Table and Module are not showing in application navigator
I have create a table and module in SNOW Studio and kept table and mudule name is same as Guest. I can see the table in Table module in Application Navigator but when I try to search Guest table or Guest Module in service navigator then I do not see...
Create an incident from catalog item
We have a catalog item which has variables like below 1) Category 2) Sub category 3) Type ( Incident / Service request) Based on Category & Sub category, type is decided If type is incident, I need to create an incident when the catalog item is subm...
READ Only Access that doesn't consume a license?
Looking for some help. Do we have the ability to grant read only access to a table? Here's the ask: I can grant the procurement user role to a user but the user role has some edit capabilities. I don’t see a role that would let me grant read only ...
Attachment updates in Activity log
Hello, When an attachment is added to an Incident, and Attachments is selected in the Activity log it shows that an attachment has been added in the activity log. However, if said attachment is removed all traces of an attachment in the activity log ...
recover deleted fields in the table
Hi, i have accidentally deleted the three column in the table. i need this column, so, can anyone tell how to get back this column along with value. Thanks, Saravanan
Resolved! How to send a email notification to user who is inactive in the owned by field ?
in asset email notification part , needs to trigger a mail if asset recovery changed to upgrade to 'OWNED BY USER' the condition is that , we need to configure 'inactive owned by too , if user is inactive that email trigger needs to return back to ...
Requestor cannot approve their own request
I want to prevent a change requestor from being able to approve their own change request. I tried a "before" business rule but it didn't give me the result that I was looking for. The person is a member of the approval group for the particular type...
Resolved! Can we trigger a Discovery from a catalog item?
Hello Everyone Can we trigger discovery from a ITSM service catalog item? Else can we trigger a discovery schedule from a ITSM Service catalog item? Thanks!
Resolved! How to get an Assignment Group depending on CI
Hi everyone, (and sorry for my poor english, 'll try to be clear). All our tickets are assigned to the same default group. I would like to know, when we sometimes have to change "Assignment group", if it's possible to auto-populate it with a button d...
Average time from open to closed
I have a requirement to create a PA report for Average time from open to closed. How can I calculate the time taken and then average? Do I need to create another field on the table to get the difference and then build the report ?
Resolved! Preserve Update Sets when Cloning
Hi,I've read many other posts about this but am not seeing the same results.in Cloning Instances and Update Sets it advises to export update sets to the target instance then import them back. When i do this my update sets can only be previewed or loa...
Best practice for OU Definitions where the ldap source data is nested.
Greetings FolksI am working on the LDAP integration of my ServiceNow Dev instance and have come to the point where I am setting OU definitions. The Challenge i have is that our AD structure (and the LDAP reflection) has been set up so that our Us...