How to show RITM number instead of Request number in the summary?

[williams2]

Hi, I'm looking for a way to replace the Request number with the Ritm number. Does anyone know if this is possible?
And if so, how could this replacement be made?

[Runjay Patel]

Hi @williams2 ,

If you will do so you will be changing architecture of request and item. I would not advice you to do so. Just think about scenarios where 2 or more item are associated with request on that case which one you will display.

Item is already displaying down in list view.

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[williams2]

Hi@Runjay Patel   Thank you, however I dont have an Scenario with 2 or more items, one REQ -> one RITM, and that is not going to change, that's the reason of the question

[Runjay Patel]

Hi @williams2 ,

on that case you can make copy of summary widget and gliderecord to item table with the help of req sysid and get the ritm number. You can take reference of item widget which is displayed below.

Accept the solution if it helped.