How to skip version and upgrade.

[rohit_murli]

Hello All,

We need to upgrade the instance in Vancouver, and we were attempting to do so by logging into Now Support. Please check the attached image, when we try to upgrade, only the Utah Patch is visible, while the Vancouver version option is not available.

Could anybody help with what I should do to upgrade the version to Vancouver?

Thank you.

[Robbie · Accepted solution]

Hi @rohit_murli,

Rather than try to use the 'Upgrade or Patch an Instance' catalog option via the 'Automation Store' on the support portal (Which despite the name only seems to provide you with the next available and recommended version available), go to:

- My Support / Open 'Company Changes'

Here, you should see a list of changes against your instances, and look for the appropriate non prod instance and the Change labeled: 'Family EOL Upgrade: Install Vancouver Patch 4 Hot Fix 1 on SNC Instance - your_instance-name'.

This is where you can open the Change record already created by SN and schedule it appropriately for you an your needs. 

It goes without saying, but just to be sure, ensure you've conducted all the pre-upgrade steps, backups, etc etc before executing this step.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie