How to Stop SLA based on Catalog Task State Field changes?

[Community Alums]

Hello All, 

I have a requirement where I am attaching SLA on sc_request (Request Table) where the Start Condition is "State" changes to "Work In Progress" and the Stop Condition is "State" of the Catalog Task changes to "On Hold". 

How can I achieve this requirement?

Thanks and Regards
Anshul

[Peter Bodelier · Accepted solution]

Hi @Community Alums,

You will need to use a field on the sc_request table to stop the SLA.
This means, that in a business rule, or in your request flow/workflow, you will need to set a (custom) field on the sc_request to a value which stops the SLA.

You cannot do that on a related record directly.

[Community Alums]

Hi @Peter Bodelier,

Thanks for your response.

Thanks and Regards,
Anshul