How to stop SLA without removing setworkflow(false)

[thaduri sai]

Hi Team,

We have a requirement to put on "On-Hold" state of demand records. We have return background script to update the state into on-hold. 

Script:- 

Var gr = new GlideRecord("dmn_demand");

gr.addEncodedQuery("sys_class_name=dmn_demand^numberINDMND.....")

gr.query();

While(gr._next()) {

gr.state = "12";

gr.u_on_hold_reason = "10";

gr.setWorkflow(false);

gr.update();

}

This above code working fine as expected. But the demand records SLA is still running.

How to stop SLA without removing the setworkflow(false);

Thanks for the advance.

Thanks,

Sai

[Dhananjay Pawar]

Hi,

setWorkflow(false) is to stop the execution of BR, meaning whatever BRs are there on that table those will not get trigger if we use setWorkflow(false).

Thanks.

[Sohail Khilji]

Hi @thaduri sai ,

You need need a script to exclusively stop SLA for the demand. This script will only stop BR and other Background activities to execute.

I hope this helps...