How to transfer approval request from one user to another using button.

pooja_09
Tera Contributor

‎01-25-2023 01:56 AM

How to transfer approval request from one user to another user using button.

For eg:- I have a requirement were i need to transfer approval request from able tuter to alex.

 

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Curtis_Myers1
Tera Contributor

‎03-03-2023 12:43 PM

We had a similar requirement, our was Escalate the the Approver's Manager and set to Current Manager.

We created a UI Action button for each case and restricted the access to the Service Desk users.

 Name: Escalate to Approver's Manager

Table: Approval [sysapproval_approver]

Condition: current.state == 'requested' && current.sysapproval.sys_class_name != 'wm_order'

Script:

var mgr_mgr=current.approver.manager;
if(mgr_mgr){
    current.approver=mgr_mgr;
    current.update();
}

 

Name: Reset to Current Manager

Table: Approval [sysapproval_approver]

Condition: current.state == 'requested' && current.sysapproval.sys_class_name != 'wm_order'

Script:

var gr=new GlideRecord(current.source_table);
gr.addQuery('sys_id',current.document_id);
gr.query();
if(gr.next()) {
    var mgr = gr.requested_for.manager;
    if(mgr!=current.approver && mgr){
        current.approver = mgr;
        current.update();
    }
}


Hope this helps

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