New button is not working in the Agent Workspace

ap03
Tera Contributor

‎03-02-2023 01:43 PM

Hi All,

 

New button on the Agent workspace list is not working. The user has access to create an entry in the table and was able to do so via UI16 but was unable to do so from the Agent Workspace List.

 

It's not logging any console errors to debug further. ACLs look fine.

 

Could you all please suggest what are all the other places that I need to look into to sort the issue.

 

Note: New button is visible to the user, but clicking it does nothing.

 

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Community Alums
Not applicable

‎03-02-2023 10:04 PM

Hi @ap03 ,

To change this functionality for your table exclusion customizations, you can go to Declarative Action Assignments, identify the action and table affected, and confirm that the Enabled option is not selected. If you want to exclude additional tables, you can create a declarative action assignment. 

refer to this article to learn more : Introduction to Declarative Actions 

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ap03
Tera Contributor
In response to Community Alums

‎03-03-2023 12:50 PM

Hi Sandeep,

 

We have a requirement to hide/show "New" button on related list on conditional basis. As the new button in from global table we only have option to exclusion (all the time). But we have to hide only on certain conditions from the parent.

 

Thanks!!!

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