How to transfer Html documention in ServiceNow

ShrushtiB
Mega Contributor

3 weeks ago

I was just wondering if someone can help me. So, how can one transfer HTML-based documentation database into ServiceNet Documentation Module, which is Knowledge Management? Because when I viewed the platform, it doesn't support direct import of HTML files. Apart from manually, I want to do no methods, because it only supports XML and Word files. And if we talk about other ways than to transform, match, or import it, it just supports JSON, CSV, or any other type format, not HTML. Can someone help me with this?

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M Iftikhar
Tera Sage

3 weeks ago - last edited 3 weeks ago

Hi Shrushti, great question! 
 You can still move your HTML documentation using a simple workaround:

  1. Convert your HTML files → Change them into Word (.docx) or doc format because these are supported for import.

    • You can use any free online converter (like Cloud Convert).

  2. Go to Knowledge > Articles> Import Articles

    MIftikhar_0-1759751622464.png

     

  3. Choose the converted file and import it into the right Knowledge Base.

Hope this helps!
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it helpful & accept the solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

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