Issue with Adding/Removing Users from Group

[Chaitali_Vale]

Hello Community,

I’m encountering an issue when trying to add or remove users from a group. I receive an info message, but even after waiting for a few minutes, the changes are not reflected in the group.

Could you please suggest a resolution for this issue?
Your help is truly appreciated!

Thanks!

[Dr Atul G- LNG]

Hi @Chaitali_Vale 

It should work in the second action, actually. Whenever you change the bot, the reflection means the user is still part of the group — is that correct?

[Bhuvan]

@Chaitali_Vale 

Refer below knowledge articles

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0636107

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1269366

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@Chaitali_Vale 

You can also refer below thread

https://www.servicenow.com/community/itsm-forum/what-job-add-or-removes-role-s-from-user-s-of-group-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@Chaitali_Vale 

that's expected. the addition/removal happens via backend scheduled job and not immediately if there are lot of records to process and involved system property "glide.ui.schedule_slushbucket_save_for_group_roles"

check below links

What job add or removes role(s) from user(s) of group and why has it been queued? 

Unable to Add Users with HR Roles to Groups When glide.ui.schedule_slushbucket_save_for_group_roles ... 

Adding / removing role to a group with high number of users does not add / remove role to all the us... 

As a workaround

If my response helped please mark it correct and close the thread so that it benefits future readers.