How to trigger a notification for unassigned incidents

[Joe Taylor]

I would like to send a reminder to a support group manager whenever an Incident ticket is unassigned for more than 2 business days.

I know how to create the notification, I'm just not sure how to trigger it.

Any guidance would be appreciated.

[Joe Taylor]

I got my flow working and it's sending out emails.

However, it's sending immediately instead of waiting for the interval I set.

What am I doing wrong?

[Saurabh Gupta]

Hi @Joe Taylor 

Can you please share the context ?

C	If the provided solution meets your needs, kindly consider marking it as helpful and accepting it as the solution. This helps others who may have similar questions.

[Joe Taylor]

I got my flow to send emails now.

Unfortunately, they go out as soon as the incident is created, not after the wait for duration I want.  What am I doing wrong?

[Joe Taylor]

Here's the flow I have created so far.

When I test it, it runs fine.

But it still won't trigger automatically .  

What am I doing wrong?

[OlaN]

Two things.

From the image, it seems your Flow is not active? You need to activate the Flow for it to trigger automatically.

In your Flow, it doesn't seem like you perform some waiting on the 2 business days you mentioned in your requirement.

After the trigger is evaluated, there is a chance that the first step is true immediately, and the email is sent directly.

Did you have a look at my previous response/suggestion with the wait-action in the Flow?