Show Incident Fields in ITASKs

vcaracci75
Tera Expert

Is there a way to show fields from an incident in an ITASK? This would be useful for technicians so they don't have to flip between the incident and the task.

1 ACCEPTED SOLUTION

James Chun
Kilo Patron

Hi @vcaracci75,

 

You can add the dot-walked fields of the parent Incident to the form

e.g.

JamesChun_1-1708977760351.png

 

JamesChun_0-1708977740868.png

 

Hope it helps, thanks

 

View solution in original post

1 REPLY 1

James Chun
Kilo Patron

Hi @vcaracci75,

 

You can add the dot-walked fields of the parent Incident to the form

e.g.

JamesChun_1-1708977760351.png

 

JamesChun_0-1708977740868.png

 

Hope it helps, thanks