Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Show Incident Fields in ITASKs

vcaracci75
Tera Expert

Is there a way to show fields from an incident in an ITASK? This would be useful for technicians so they don't have to flip between the incident and the task.

1 ACCEPTED SOLUTION

James Chun
Kilo Patron

Hi @vcaracci75,

 

You can add the dot-walked fields of the parent Incident to the form

e.g.

JamesChun_1-1708977760351.png

 

JamesChun_0-1708977740868.png

 

Hope it helps, thanks

 

View solution in original post

1 REPLY 1

James Chun
Kilo Patron

Hi @vcaracci75,

 

You can add the dot-walked fields of the parent Incident to the form

e.g.

JamesChun_1-1708977760351.png

 

JamesChun_0-1708977740868.png

 

Hope it helps, thanks