How to trigger an approval to group through flow designer

[Naresh_5120]

Hi Community,

I hope you’re all doing well.

I need assistance in setting up a service catalog item approval workflow. The requirement is as follows:

• If the requestor's email domain is @abc.com, the approval should be routed to the Hardware Approver Group.
• If the requestor's email domain is not @abc.com, the approval should be sent to their line manager.

Here’s a summary of the workflow:

1. If the requestor is NOT @abc.com: Trigger approval to the line manager.
2. If the requestor is @abc.com: Trigger approval to the Hardware Approvers group.

Could someone please guide me on how to achieve this using Flow Designer? Your help would be greatly appreciated!

Regards,

Naresh

[Ashish Parab · Accepted solution]

@Naresh_5120 ,

You can do this by checking if the requester’s email contains @abc.com. If it does, use the 'Ask for Approval' action and add your approval group.

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

Thanks and Regards,

Ashish

[Ashish Parab · Accepted solution]

@Naresh_5120 ,

You can do this by checking if the requester’s email contains @abc.com. If it does, use the 'Ask for Approval' action and add your approval group.

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

Thanks and Regards,

Ashish

[Naresh_5120]

Dear @Ashish Parab ,

Yes, thank you, as per your instruction i could create the if condition and checked if requestor email contain @abc.com , however i am not able to add approval group in Ask for approval action in then condition

[Ashish Parab · Accepted solution]

Hey @Naresh_5120 

Configure as shown in the screenshots below.

1. If Email does not contains @abc.com

2. If email contains @abc.com you can add Any group

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

Thanks and Regards,

Ashish

[palanikumar]

Hope requestor is reference variable. You can use if condition to the requestor variable and using dot walking you can refer the email field of the user and check whether it contains @abc.com or not