How to upload shift roster

[SomnathR]

Hi,

Could you please guide on how to upload the attached rota for our 24/7 support team into ServiceNow? We currently use the system-generated rota, but we’d like to create the rota based on the attached schedule instead.

[Tanushree Maiti]

Hi @SomnathR 

Please refer this links, see if it helps you:

https://www.servicenow.com/community/itsm-articles/managing-on-call-and-normal-workshifts-in-workfor....

https://www.servicenow.com/docs/r/customer-service-management/workforce-optimization-for-customer-se...