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How to upload shift roster

SomnathR
Giga Expert

‎02-24-2026 06:02 AM

Hi,

Could you please guide on how to upload the attached rota for our 24/7 support team into ServiceNow? We currently use the system-generated rota, but we’d like to create the rota based on the attached schedule instead.

Netpay Support Rota 1.xlsx
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Tanushree Maiti
Kilo Patron

‎02-24-2026 09:17 AM

Hi @SomnathR 

Please refer this links, see if it helps you:

https://www.servicenow.com/community/itsm-articles/managing-on-call-and-normal-workshifts-in-workfor....

 

https://www.servicenow.com/docs/r/customer-service-management/workforce-optimization-for-customer-se...

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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