How to Use Prechat Surveys
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‎08-30-2022 01:05 PM
Hello everyone,
When a user starts a VA conversation, I'd like them to be asked immediately whether they want a live agent or virtual agent. If they pick live agent, then I want to route them to one of several queues.
What's the best way to do this?
I'm thinking a prechat survey, but I don't know how to route to VA or Live Agent based on the user's response.
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‎08-31-2022 09:23 AM
Hi, we've done a Virtual Agent Academy video about prechat surveys: