We have the below code in our Business Rule to set the 'assigned to' field : current.assigned_to = ""; var getgrpUsers = new GlideRecord('sys_user_grmember'); getgrpUsers.addQuery('group',current.assignment_group); getgrpUsers.addQuery('user.ti...
I have a table titled as "service request', Now irreescpective of all the users have persmission to create new records. Query: i have group titled as 'Requested members' in that 5 group members are available, for that 5 members only have permissons t...
I was looking for options to change the authentication type of Scripted REST API, I couldn't find any for OAuth in security tab. Is this possible, If yes , where can I set it up. Also is OAuth linked to a user account ? or it is a totally separate c...
Hello Exists any way to clone a Service Portal Site? similar to the button "Copy" for the content management sites I have been looking for a way to achieve this, and don't see a similar function for Service Portal Thanks! Jesus
Wondering what is considered best practice for handling "tickets" in general when they come in through an incident, but need to be "converted" to something else, like a Demand, story, or a simple change. For example, a user opens up an incident indi...
I'm trying to work with ATF to automate catalog testing tasks, and I'm wondering how I would go about validating record information based on requests generated through ATF. Basically, I'm adding a handful of catalog items to my cart and checking out ...
I have added sc catalog item widget in service portal home page and it is giving message " You are either not authorized or record is not valid." How can I fix this and map a catalog item
Our customer instance is in London. When we try to select the checkbox milestone or key milestone, then save the changes, the checkbox got unchecked. Any idea if this is the OOB behavior for the project task?
Hello, How can I change the state from " consumed" to back " in stock" for consumable items? Thank you.
Hi Friends, I have below incident form which are all dependent values. Up to "Place" field , I have defined Choice as per dependent value , but now same "Types of services" are present in different places with different "Service Identifier" , I mee...
Dear Service-Now'ers, I'm trying to achieve to filter out Changes from the My Approvals widget used on the Service Portal. Currently Changes are also shown in the My Approvals widget, but these are managed by the CAB. Meaning all the CAB members see ...
I have a requirement,if sender's email contains 'xyz' or 'abc' create a ticket else redirect that email to email@company.com.How to achieve this?i have created inbound email action for 1st part but looking for help for redirection to other email addr...
We have a onsubmit script for CMS that worked fine but this is not working on Service Portal.function onSubmit() { //Type appropriate comment here, and begin script below var sys_id=gel('sysparm_item_guid').value; var gr = new GlideReco...
Notification Name : Onboarding - New User Info Trigger : When RITM is marked closed complete Send To : Manager on the input form Subject Line : Information for new hire: [First Name] [Last Name] Email body text : [First Name] [Last Name] Urgency Fla...
Hi everyone,Does anyone know how to hyperlink a ticket number on a document so when interacted with will take the user to that ticket? I thought I could simply copy the reference from my instance however the link only seems to work for me.
