Not sure what changes occurred to cause this. If I had to guess we saw after moving from Express to ITSM. I am not finding any ACL's that might have caused this, though I may not be looking for the right one. Non-admins experience this flash for the...
Hi All,I want to know that is there any certification verification portal for servicenow certified professionals. I am a Certified Servicenow Administrator and Certified Application Developer so I want to know is there any place to go and verify like...
Hi All, I have below requirement for creating different email notifications to a catalog item "ABC" Req:1 I want sent a email notification like below template to the requester Email1: Email upon submittal. To: Requester, Trigger: Submittal of co...
I am trying to create a report to list all service catalog request items and the answers users provided when they order those items. I have checked the "sc_item_option" table. It contains the questions and answers to the "cart item" not the request i...
Hello Team, I have a reference field on a catalog form pointing to table cmdb_ci_computer table. which searches the name field i want to make it able to search based on other column like serial_number values as well. how to achieve this? Thanks, Riya
We have a scenario where we create incidents from alerts based on alert rules.We now would like to have automatic call out to a particular person based on the assignment group of the incident.is there any suggested ways in kingston or in upcoming mad...
Hi, I have created SLAs for my Service Requests and would like to notify the requester about the expected breach time of their request (In this case, i want to inform them of the expected time taken to resolve their issues by capturing the breach tim...
How do I add gear icon in a list view? Demand and other list do not show gear icon but only a white box where the gear icon usually is to add fields.. This is London version. thank you! Dan
Hi,I have created some 'Featured Content' for knowledge bases and when searching from the knowledge base homepage it pins it to the top of the results. This is great, but is there anyway to have this pinned to the top of the Contextual Search Resul...
how can i set the percentage field which allows only below 100 numbers in the percentage field.
We are planning to OnBoard Service Portfolio Management in our environment - As of now we are maintaining ALL SLAs as contract SLAs. Need to get them converted to Service Offering SLAs. Please assist with the best method. Thank you.
We are in the process of rolling out our hardware catalog, and I noticed an issue once the REQ/RITM/SCTASKS are created. If the item that the RITM references is changed, or if the quantity is changed, the price on the RITM does not update. I figur...
Hi all, Guys am using "Typeahead search" widget for global search on homepage of service portal. Generally if we type something (eg:incident number) on search box ,related results will be auto populated at the bottom of the search box like this.. He...
I'm creating a record producer for an incident form. On the form, I need to independently gather information from multiple fields and have it be the work notes on the incident form once submitted. Will having multiple variables mapped to the "work_no...
What is a best practice or what do others here use for permissions for adding or changing CI relationships in the CMDB? We don't want the wild west and completely open permissions, but don't want to focus all CI relationship changes to a core group ...
