how we create communication plan templates for major incident ?

[Deepika61]

Hi All,

Actually i  have a requirement that need set communication plan templates for major incident management?

Please help me to complete this

Thanks

Deepika

[Community Alums]

Hi Deepika,

Refer to this link for your required steps :

https://developer.servicenow.com/connect.do#!/event/knowledge2020/LAB2990/lab_LAB2990_section_2__cre...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Deepika61]

Hi @Sandeep Dutta 

Thanks for the response,

Basically when you see below attachment ,they have given like this to set up, but i am not sure where should i need to configure, because i am new to MIM

Can you please help me to where should i set up this?

Thanks

Deepika

[Community Alums]

Follow the link which i shared, you will be able to get all which you mentioned in the image.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Rajesh77]

Hi Team,

I can see only 

but i need to add SMS,Slack,Conference as well how to do it, pls help me