I am looking to allow all users with itil to read enhancement requests and be able to update the customer comments.What I have done so far-created a module in self service called "My Enhancements" to allow users to view enhancements that they have op...
I am building a report from my custom (extension to cmdb_ci) table. On my entry form, I added a new field that is a "list" field which references my customer (extension to change_request) table. That is, I can select multiple CI records to be assoc...
Due to a special request, I need to archive around 300 incident tickets and permanently delete them from the archive table. (They just don't want the data to exist in the system at all).How can I delete only these 300 tickets from the archive table, ...
I am in the process of purging our CMDB to set up integrations with external systems. I was able to delete all records in most of the CMDB tables.However, there are some records that are automatically re-created after they are removed. These are clas...
Somehow the email active checkbox in our email property was turned off. When I look at the audit log for the sys_properties table and find the element name "glide.email.smtp.active" and review the history, it only shows me changing it back to true. I...
I'm wondering if it's possible to set up the ability for someone to be able to do something like go to the Technical Catalog and instead of choosing something such as "Request for Backup", "Install Software", etc,.. to set up a "Ping Request" so that...
Is there an easy way to script date fields into whatever format(s) I want?/* The Created field prints as "2015-10-27 19:52:33" (but I want the time to show 7:52 PM). */gs.print(current.sys_created_on);/* Running the field through GlideDateTime gets m...
Hi, I currently have the following setup: 1. I have a change form that points toward both a parent and extended change table2. I have enabled a multi-select field that allows users to select multiple users from a cmdb table 3. I have a workflow that ...
Hi, I have a custom report created which shows the report sine the beginning. I want to modify this to show only last 6 months of data. Is there a way to do this? Please help me.
Hi ,Currently we are implementing sso . As part of sso need to create own sign in and logout certifications using with java key tool ( as per wiki). But I am knew to it . Please help me ,how to download the java key tool and use it. Thanks,Naga
I am very interested in the following thread - http://community.servicenow.com/node/1000665 and curious to see how many people out in the user community have had a successful implementation with Solarwinds and willing to share how they achieved this....
Hi All,I am new to this servicenow my customer requirement is creating Automated problem ticket to when incident ticket is created with priority 1 and assign to group manager.Can any one help me on this please...
Dear All,we have defined change freeze period in our CM Process , I would like to create change freeze calendar under CM module visible by ITIL users. could you please help me to create this calendar thank you.
Hi All,I'm doing an experiment to insert multiple records into an servicenow table. Below are the steps I did,1. Created and import set table.2. Created an transform mapscript to load the data to servicenow production table.3. Posted the data via RES...
I am trying to attach/reference a KB article from a service catalog. I'm a new administrator, so I'm not really sure what the plausible ways to accomplish this are. Some ideas I have are:Include an href link in the description - this could get missed...
