ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Using Exact Search Match for searches other than Tasks

Hi,  Is it possible to perform an exact search match using the Text Search function against tables other than Task (such as cmdb_ci or a Survey table) so that the exact search record is displayed rather than the matches found and then the record with...

PeterGray by Kilo Explorer
  • 3852 Views
  • 3 replies
  • 4 helpfuls

Resolved! Close multiple tasks

HelloWe used Service Now at my work and for example every new starter that joins the company we the helpdesk get 50 tasks created.It is very slow to close them all one at a time.Is there a way to easily close more than one task at a time?It is unlike...

paulsheraton by Kilo Contributor
  • 4883 Views
  • 6 replies
  • 4 helpfuls

Resolved! How to raise priority using a business rule

Hi All,I'm new to world of service now and was looking for assistance on a business rule.I'd like to make is to a priority 2 incident is raised to priority 1 eight hours after being raised/opened as a p2.       I've tried many different tests within ...

davidwood by Kilo Contributor
  • 5391 Views
  • 19 replies
  • 6 helpfuls

SN SCOM Integration

Hi All,  Is there anyone who has achieved success in integration of MS SCOM 2012 with SN with the SN Connector or a 3rd Party connector.

88nav88 by Kilo Contributor
  • 7560 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to move custom table from one instance to another

I have a requirement where i have a custom table having overall 80 columns and 4 custom modules created under it. i need to move this to another instance of snow. what is the best approach ?kindly help t_anurag

dhruva by Kilo Contributor
  • 7022 Views
  • 22 replies
  • 4 helpfuls

Resolved! Right Click Menu missing

Hello community,I need help in trying to figure out how to restore the right click features I had for my Change request page.   Please help!When I right click on the Change Request gui, it use to give me this menu:Now it gives me the standard web bro...

1.2.jpg 1.1.jpg

how to delete reports?

I created reports in our CMDB Config Database and want to delete these. I looked around and could not find how to do this

chuluotabob by Kilo Contributor
  • 5984 Views
  • 4 replies
  • 2 helpfuls

Trigger two workflow on same table at same time

I have a main workflow that is running for a catalog item.i have created another separate workflow "A" on req. item table which is getting triggered when that state changes to "Awaiting user info".these two workflows are not linked and i can't create...

avani2 by Giga Contributor
  • 5047 Views
  • 6 replies
  • 0 helpfuls

Setting scale values for numeric scale on survey

On my survey, I want to assign 3 to be the first number displayed and to be the highest ranking, and 1 as the lowest ranking.   Right now, my survey displays the numeric scale as 1 first, then 3 last.   Can I switch this so 3 is displayed first, and ...

Screen Shot 2016-05-24 at 12.31.55 PM.png

How do I compare two environment

I'd like to find a way in servicenow where I can compare my Test Environment with Production Environment.   For e.g. I've 5 servers dedicated to Test Environment (for application testing) and 5 servers in production. I'd like to compare against follo...

dkhanna01 by Mega Contributor
  • 1665 Views
  • 5 replies
  • 0 helpfuls