HR case number not showing in the tab.

Shyna1
Tera Contributor

‎01-07-2024 11:17 PM

Hello,

 

There are two such HR service type which is not showing in the HR ticket number in the tab as well as in the form view.

Please see the screenshot attached.

HR case1 image is basically where the issue is 

Hr case 2 image is from other HR service ticket . This is correct representation of the ticket.

Preview file
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Preview file
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6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

‎01-07-2024 11:26 PM

@Shyna1 

it looks like an access issue.

Which user you are using? Is that issue coming with admin?

It seems the number filed cannot be accessed by that user which you are using in screenshots

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Shyna1
Tera Contributor
In response to Ankur Bawiskar

‎01-08-2024 12:22 AM

Its coming with Admin also.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Shyna1

‎01-08-2024 02:38 AM

Is this happening with all users or few? Try to give a full HR roles to admin as well. 

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Shyna1
Tera Contributor
In response to Dr Atul G- LNG

‎01-08-2024 03:42 AM

This is happening to all users irrespective of the roles . The users with admin role along with HR admin roles are unable to see it.

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