OOTB, PIR task generated only for Emergency changes in SN. You can create/ modify the flow to generated it for all changes (but not recommended)
Go to Now Create - Search for Asset -- Change Management and download Process Guide
You will get a good info
The usage of PIR is mainly depend on your customer and business and IT processes.
Like
For PIR you can follow
5Why's
Put quuetsions like
Conducting a PIR soon after implementing a change enables you to answer insightful questions such as:
- Did the change fully solve the problem that it was designed to address?
- In the case of failure, did the back-out plan work correctly?
- What impact did the change have on customers?
- Did we allocate resources effectively throughout the process?
- Was the change implemented on budget, and in a timely fashion?
and much more. YOu can get corrective and preventive action from PIR.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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