Create a journal fields like Work Notes- Internal and Customer Comments to toggle

[PN2]

There is a Work Notes-Internal Only and Customer comment field within the Incident application. Customer comments field display when the record loads and there is a small check box called Work notes-internal only. When this checkbox is checked, the Customer comment fields disappears and the Work Notes-internal only field displays. I know this is done by clicking on Show all journal fields. However, I have a custom table that is not extended from the task table so I am creating my own version of these two fields.

My question is, how can I create the same 2 fields for my app? Ideally, both fields will show in the Activities stream just like an Incident ticket.

[SanjivMeher]

You can create a Work Notes field and Comments field with Field type as Journal Input.

And you may need to create a checkbox to show or hide comments field. Then add those two fields to the activity stream

Thats the only option i could think of.

[PN2]

So checkbox to show/hide comments field is done via ui policy I assume? How do I add both to the activity stream?

[SanjivMeher]

After adding Activity to the form, use configure available fields to add Work notes/comments you created.

And yes, use a UI policy to show or hide comments

[Slava Savitsky · Accepted solution]

This article from the product documentation explain how to add and configure activity formatter for any table where you need it. By default, it is only enabled for Task [task] and tables that extend it as well as for Approvals [sysapproval_approver] table.