Hyperlink for list field values are missing for some users

Chaiatnya
Tera Contributor

‎02-13-2022 11:49 PM

Hello,

For list field values, the value will be hyperlink to the record. But for some users the hyperlink is missing even though user has access to the field and they are able to select the values for the list field. If we are impersonating with the particular user having this issue it is not replicable. How to fix this issue. Can some one help.

0 Helpfuls
  • 661 Views
6 REPLIES 6

Saurav11
Kilo Patron
Kilo Patron

‎02-13-2022 11:59 PM

Hello,

Can you share some screenshot of the filed what a normal users see and what the users with the issue sees and it would be easier to assist you.

Thanks.

0 Helpfuls

Maik Skoddow
Tera Patron
Tera Patron

‎02-14-2022 12:01 AM

Hi

I think your problem is the same as I described here: https://www.linkedin.com/posts/maik-skoddow_snutils-activity-6883312939051425792-90BR

Kind regards
Maik

Chaiatnya
Tera Contributor
In response to Maik Skoddow

‎02-14-2022 01:20 AM

Hi Maik,

Yes indeed. This is what I'm looking. So ServiceNow does not have this feature 

 

0 Helpfuls

Maik Skoddow
Tera Patron
Tera Patron
In response to Chaiatnya

‎02-14-2022 01:26 AM

Yes, unfortunately ServiceNow does not have this feature.

And only for the list view I found a workaround, described at the following article: https://community.servicenow.com/community?id=community_article&sys_id=b1f557011b7881d0fc3233bc1d4bc...

Kind regards
Maik

0 Helpfuls