I have been making several templates to quickly assign newly created incidents to different teams in our organization. When we assign to these teams we also add a tag to the incident for tracking and trending purposes for our Service Desk team. I rea...
Please be patient with me We have a custom Portal (developer no longer here) and I need to remove/hide one of the containers named "Report an Outage" See Screen shots attached I went into designer (Page Editor) but not sure were I can remove the cont...
Hi, I need to create new Knowledge Category by setting Parent ID field in kb_category table using a scheduled job script. I have the sys_id's of the both main and sub category fields. Main Category in kb_knowledge_base table is IT Operations, sys_id ...
I'm interested in making my templates a little bit smarter with a bit of JavaScript. I'm able to set the Caller to myself using this snippet for the value of Caller in the template:javascript:gs.user_id()I then tried to set the Short Description usin...
I am struggling to understand why OOTB the asset role contains "model_manager". We have a small number of people who are able to create and edit models - they have been given the role "model_manager" in their group. But we have a larger set of people...
When I tried to edit the My surveys widget, I received the following message: "This widget is in the Service Portal Surveys application, but Global is your current application. You can clone this widget by clicking the button in the top right corner...
How can we create Aging Report for Incidents. Based on buckets we need this report as list of bar type. Buckets will be, Aging > 60 days Aging > 45 days Aging > 30 days Aging > 7days Also we need to Schedule this report to share every day. Please hel...
Hey all! Okay, this might be a very basic question but: What is a blob image? When an image is attached to an Incident, often it is called 'blob' instead of the name of the image. Why is that? THANK YOU in advance
what is the main difference
Hi All, I want to display error when he is entering the value more than 10 in the field. Through client script it is working fine but using business rule i want to show error message in the portal. IP Range is the field where i am actually trying for...
Without creating transform map how we can transfer data to target table from staging table? I know two ways to import data- 1) using import set 2) directly from table is there another way to transfer data. TIA.
Hi All, In one of our custom UI action, We have used "notification_display" UI page to preview email by passing record sysid and notification sysid. Till Jakarta it was working fine but after upgrading to Madrid it is not parsing the record sysi...
I am trying to figure out how to do this. Here is the scenario I am trying to solve for. Someone logs an incident, IT picks it up and replies and puts the ticket on hold - awaiting caller. User does not reply within 3 business days and then IT want...
Hi All, I am currently scoping order guides and the functionality. One thing I am noting on Step 2 of the guide there is a previous button. If that button is selected then it will go back to the previous screen but the data on step 2 will be lost. I ...
I am currently designing an ITOM focused Service Catalogue in a greenfield ServiceNow Implementation and am trying to understand how the Service Portfolio Management elements interact with other areas in ServiceNow - all the documentation seems to te...