We are currently on a London instance of ITSM. A client was wondering if it was possible to recover a deleted attachment from a Requested Item. The user has gone in to a Requested Item record, and clicked the paperclip to manage the attachments asso...
I have a need to pull out Change Requests along with the approval date and times listed in an .xlsx format is there something I am missing? I can export Change Requests but it does not export the approval data needed. Any help would be most appreciat...
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All, Has ITIL changed the matrix that calculates Priority in v4? I see in the New York release, OOTB, that the Change form has Priority, Impact and Risk, but no Urgency field. I don't understand how Priority is determined now. Can anyone explain? ...
Hi, I have created a onSubmit() client script in Incident form here my requirement is something whenever i select issue opened start date is greater then issue Resolved date. But when i am submitting the form without filling those details still i am ...
I want to restrict "Request For" on Order confirmation pop up to show users only based on logged-in user's organisation. So i'm trying to call a script include in a system property "glide.sc.request_for.query" which returns a query. But this is not w...
HI All, I am having a variable as 'Users Affected' (Values - Widespread, Large, Limited, Localized) on Record Producer and I want to map this to 'Impact' field on Incident form. Widespread - Critical Large - High Limited - Medium Localized - Low Exam...
Hi, How is Due date populated on RITM ? what is the relation between Due date on RITM and it's Tasks ? Is SLA for task same as Due date ?
Hi, Is there a way to make the Incident High based on text in subject line? Text to include: urgent, urgency, immediate, urgently, I know the dumb way of creating multiple OR condition, but is there a way we convert the subject to lowercase and matc...
User can't see the users who are available in assignment group in assigned to field They can select the assignment group just fine. However, when clicking the Assigned To, the list is empty. No security flags - just empty. When the assignment gro...
Hi, I want to add requested for field in report on task table. As requested for field is not a task table field I am not able to get the value of it in task table report. I have tried by adding extended fields but through that I am getting only inci...
Hi All, I need to get the data from breach time(planned end date) field in task_sla table and get it displayed in custom field in incident table form.I have tried many business rules by taking reference from community only but i cant able to get it.C...
I'm trying to create a Dynamic filter using script include or also Business Rules, how ever, I've been trying and when i tried to recognize how to do:Script include / Application: Global / Accessible from: All application scopesDynamic Filter / scrip...
Hi Everyone, My Organisation wants to send a survey every time an Incident or an RITM is set to "resolved/closed complete" I'm able to send a notification through an email but once someone has taken the survey and I go to Surveys-> completed, I'm una...
Hi, I have a field called Assigned to (assigned_to) which is referring to the User (sys_user) table on an incident form. I have a new field called department on the incident form. Based on the assigned to value, it should retrieve department and po...
