I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm

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SD_Chandan
Kilo Sage

‎07-01-2025 02:48 AM

I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm

Thank you
Chandan
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SD_Chandan
Kilo Sage
In response to Ankur Bawiskar

‎07-01-2025 07:02 AM

Hi @Ankur Bawiskar ,

Finally I Got an solution for this .....!
Need to dot walk main table then sub field then mapped our variable according to that type.
example :- I am taking location from sys_user table then I need to go into that then select location name(full name in my instance) 
" location>full name(sub section in that and it is string)"
and name field is string then i need to mapped as single line text then only we will populated the value of variable in RITM & SCTASK .

SD_Chandan_0-1751378235654.png


Thanks for Support @Ankur Bawiskar @Dr Atul G- LNG 

SD_Chandan_1-1751378538736.png

 




 

Thank you
Chandan

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Ankur Bawiskar
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Tera Patron

‎07-01-2025 02:54 AM

@SD_Chandan 

any client script or UI policy is hiding it on RITM and SC Task form?

Search those scripts where Applies on Requested Item and Applies on Catalog task checkboxes are true

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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SD_Chandan
Kilo Sage
In response to Ankur Bawiskar

‎07-01-2025 03:51 AM

Hi @Ankur Bawiskar ,
for other variables it is working fine and that's why there is no issue with client script/Ui policy.
I search as well if there is any script is working for them 


Thank you
Chandan
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Dr Atul G- LNG
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In response to SD_Chandan

‎07-01-2025 03:52 AM

Hi @SD_Chandan 

Could you please check with another user by impersonating them, add that user in the variable, and then see if it works?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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SD_Chandan
Kilo Sage
In response to Dr Atul G- LNG

‎07-01-2025 04:07 AM

@Dr Atul G- LNG 
I tried  with this as well, but no luck

@Dr Atul G- LNG wrote:

Hi @SD_Chandan 

Could you please check with another user by impersonating them, add that user in the variable, and then see if it works?

 

Thank you
Chandan
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Dr Atul G- LNG
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In response to SD_Chandan

‎07-01-2025 04:10 AM

Then log a Now Support case mate.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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