I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm

SD_Chandan · ‎07-01-2025

Thank you
Chandan

SD_Chandan · ‎07-01-2025

Hi @Ankur Bawiskar ,

Finally I Got an solution for this .....!
Need to dot walk main table then sub field then mapped our variable according to that type.
example :- I am taking location from sys_user table then I need to go into that then select location name(full name in my instance)
" location>full name(sub section in that and it is string)"
and name field is string then i need to mapped as single line text then only we will populated the value of variable in RITM & SCTASK .

Thanks for Support @Ankur Bawiskar @Dr Atul G- LNG

Thank you
Chandan

View solution in original post

Ankur Bawiskar · ‎07-01-2025

@SD_Chandan

are you checking with admin or non-admin?

If non-admin then it's an access issue.

did you check value for those variables are populated on backend table for your RITM?

sc_item_option_mtom

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

SD_Chandan · ‎07-01-2025

@Ankur Bawiskar

Issue is with both admin and non-admin as well

Thank you
Chandan

Dr Atul G- LNG · ‎07-01-2025

Hi @SD_Chandan

Try this: add another variable, clear the cache, and then check again. It looks like this might just be a caching issue.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar · ‎07-01-2025

@SD_Chandan

did you check value for those variables are populated on backend table for your RITM?

sc_item_option_mtom

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

SD_Chandan · ‎07-01-2025

Hi @Ankur Bawiskar ,
Getting sys id in sc_item_option_mtom for both varaiable

please guide me further

Thank you
Chandan