I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm

SD_Chandan
Kilo Sage

I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm

Thank you
Chandan
1 ACCEPTED SOLUTION

Hi @Ankur Bawiskar ,

Finally I Got an solution for this .....!
Need to dot walk main table then sub field then mapped our variable according to that type.
example :- I am taking location from sys_user table then I need to go into that then select location name(full name in my instance) 
" location>full name(sub section in that and it is string)"
and name field is string then i need to mapped as single line text then only we will populated the value of variable in RITM & SCTASK .

SD_Chandan_0-1751378235654.png


Thanks for Support @Ankur Bawiskar @Dr Atul G- LNG 

SD_Chandan_1-1751378538736.png

 




 

Thank you
Chandan

View solution in original post

22 REPLIES 22

@SD_Chandan 

it means data is present but not visible

Possible reasons

1) variable permissions tab in variable

2) any client script or UI policy is clearing the value

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi @Ankur Bawiskar ,

Thanks for the suggestions.

✅ I’ve already checked the following:

  1. Variable permissions â€“ No restrictions are set.
  2. Client Scripts / UI Policies â€“ None are clearing or modifying the variable value.

The data still isn’t visible, so the issue might be elsewhere. Let me know if there’s anything else I should check.

Thank you
Chandan

@SD_Chandan 

please disable all the client scripts and UI policies running on that catalog item and see

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi @Ankur Bawiskar ,

Still same issue 


Thank you
Chandan

@SD_Chandan 

try creating fresh variables and deactivate the earlier ones.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader