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‎07-01-2025 02:48 AM
I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm
Chandan
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‎07-01-2025 07:02 AM
Hi @Ankur Bawiskar ,
Finally I Got an solution for this .....!
Need to dot walk main table then sub field then mapped our variable according to that type.
example :- I am taking location from sys_user table then I need to go into that then select location name(full name in my instance)
" location>full name(sub section in that and it is string)"
and name field is string then i need to mapped as single line text then only we will populated the value of variable in RITM & SCTASK .
Thanks for Support @Ankur Bawiskar @Dr Atul G- LNG
Chandan
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‎07-01-2025 05:04 AM
it means data is present but not visible
Possible reasons
1) variable permissions tab in variable
2) any client script or UI policy is clearing the value
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-01-2025 06:16 AM
Hi @Ankur Bawiskar ,
Thanks for the suggestions.
✅ I’ve already checked the following:
- Variable permissions – No restrictions are set.
- Client Scripts / UI Policies – None are clearing or modifying the variable value.
The data still isn’t visible, so the issue might be elsewhere. Let me know if there’s anything else I should check.
Chandan
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‎07-01-2025 06:23 AM
please disable all the client scripts and UI policies running on that catalog item and see
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-01-2025 06:28 AM
Hi @Ankur Bawiskar ,
Still same issue
Chandan
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‎07-01-2025 06:30 AM
try creating fresh variables and deactivate the earlier ones.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader