I am facing the issue Email ignored by 'Ignore header' filter in Email log.can you fix anyone.

kriti4
Tera Expert

‎08-26-2022 02:31 AM

I Received in Email log Received-Ignored Why coming Incoming Email Received Ignored.

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Community Alums
Not applicable

‎08-26-2022 02:38 AM

Hi Kriti,

It looks like your incoming emails get flagged as spam.

Have you checked this Knowledge article?:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0755173

Also,

It could be because of ServiceNow though have received mail it is not able to process as it could not find any inbound action condition that is satisfied.

Just check for inbound action you will to process when mail is received & ensure the filter conditions for the inbound is satisfied.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

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