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Data Source/Import Set not automatically running transform

Using the following article, I have created an inbound e-mail action that is automatically creating a data source using the attached CSV file from an inbound email.  UPDATED - Use an email with an attachment to create a Data Source, Load Data, and Ru...

jshatney by Mega Expert
  • 2922 Views
  • 4 replies
  • 0 helpfuls

Resolved! no default on impact and urgency

Hi I would like to remove the default P4 when incidents are logged by the service Desk team as they are not always changing this to the correct impact and urgency. Can this be done?  

kirst by Kilo Contributor
  • 2074 Views
  • 8 replies
  • 1 helpfuls

How to fix NaN error?

Hey guys, I have a script include as follows:   var ourcompanyClientDateTimeUtils = Class.create(); ourcompanyClientDateTimeUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { withinBusinessHours: function() { var retVal; // Return v...

Raza156 by Kilo Contributor
  • 5360 Views
  • 9 replies
  • 2 helpfuls

Large Historical data migration

We are in the process of migrating away from our current ServiceNow implementation to a new implementation but would like to retain our Task table in the new implementation as a separate table for reporting. The current Task table has over 2 million ...

ayman_h by Kilo Sage
  • 1776 Views
  • 1 replies
  • 2 helpfuls

Creation of multiple Sub tasks in order under multiple Parent Tasks

Hi I have a requirement to create sub tasks in order(Once the first sub task is completed, the other gets attached) under multiple parent tasks. Scenario:Based on the List collector field input on catalog item, I am creating multiple tasks under sing...

Sai62 by Tera Contributor
  • 2212 Views
  • 1 replies
  • 0 helpfuls

How to restrict list view of records using ACLs

Hi All,   i am using the below script to restrict users to access a module  var hasPriv = getUserDiocese();if ((hasPriv == true) && (gs.hasRole('admin') || gs.hasRole('itil'))) { answer = true; } else { answer = false;}//This function gets the logged...

Resolved! On hold reason field displays previous choice after save.

Have added a choice in state called 'On hold'. Have created a UI Policy based on this - that will display a mandatory field called 'on hold reason'. Have added choices to 'on hold reasons'. When I select 'on Hold', the 'on hold reason' field appears,...

Ronald_T by Mega Contributor
  • 2959 Views
  • 5 replies
  • 4 helpfuls

ServiceNow Best Practice for major outages

We are currently on Jakarta, considering an upgrade to Kingston What is the Best Practice from ServiceNow on handling an Outage.   Definition: Outage An issue that prevents 25% of a department from functioning properly, or one that directly affects r...

mcr1 by Kilo Explorer
  • 1965 Views
  • 5 replies
  • 2 helpfuls

How to configure SLA on catalog task for individual catalog item?

Hi Community,   There is a scenario in which it is required to apply an SLA on the catalog task table, to monitor the time taken by the fulfullment group(s) on the tasks. There are a number of catalog items for which this is is required, each having ...

Supratik1 by Giga Contributor
  • 5927 Views
  • 2 replies
  • 2 helpfuls

Resolved! Conversation history not being show in Service Portal

I am creating a page that shows the out-of-box Form widget, which is supposed to show the conversation history (comments/work notes) of the task being displayed. My problem here is that the Form widget is not displaying the conversation history at al...

Resolved! When an email is sent from Email client using [forward], [reply] and [reply all] UI actions on a ticket, The email does not appear into the activity log, Any suggestions to achieve this ?

Hi, When an email is sent from Email client using [forward], [reply] and [reply all] UI actions on a ticket, The email does not appear into the activity log, But when we send email from using [Email icon] UI action on the ticket it shows email in the...

arslan by Kilo Guru
  • 2378 Views
  • 8 replies
  • 4 helpfuls

Resolved! Combining "incident and task" listings into one centralized workspace

90% of the time our service desk assigns us a task and the other 10% of the time they assign us an incident.   How can we combine the "tasks" and "incident" listings into one centralized listing/workspace.   I've tried using the change layout feature...

garybray by Kilo Contributor
  • 3465 Views
  • 6 replies
  • 2 helpfuls

Resolved! Calculate Display Name on alm_asset

Hi community. This is my first community post here, so please bear with me I have been trying to change the Business Rule on Calculate Display Name for alm_asset. The current value (default) is: current.asset_tag.changes() || current.model.changes()...

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Updating SLA start and breach times

Hi, I am a new entrant in service now world and require your expert opinions. We have a service catalog request for new starters. This request can have multiple request items and while raising this request - we have to provide an "employment start da...

TK36 by Kilo Contributor
  • 2290 Views
  • 3 replies
  • 0 helpfuls