Good Day SNC, I have a request from the business to create a report showing how many tickets a Help Desk agent is assigning to themselves. Essentially the agent would assign themselves the ticket and saving or resolving the ticket after assignment,...
Hi, On the service portal, on all the forms (Record producer) that have a mandatory field when I try to submit a ticket I got this error Failed to load resource: the server responded with a status of 400 (Bad Request). To resolve this problem, I have...
'state=requested^group=NULL^source_table=std_change_proposal^due_dateONYesterday@javascript:gs.beginningOfYesterday()@javascript:gs.endOfYesterday()' in the script above, there's a due date which checks for due date on yesterday. i need it to check...
Hi, I created a new field in which I want to pupulate some other fields (three fields). I am using functions fields glidefunction:concat. I wanted to concat the fields number, assigned_to and requested_by. But the fields requested_by and assigned_to ...
Hi All, Is there any relation between following tables , If exist what type of relationship is that 1. Incident 2.problem and 3.change management tables.
Hello - I am looking for recommendations or best practices when designing catalog items. I am working on designing service requests and trying to decide a consistent approach for requesting access or security roles to different applications or system...
I created an user profile manually in service now. I provide a temporary password and when the user try to access snow received the following error: AADSTS90020: The SAML 1.1 Assertion is missing ImmutableID of the user How I can resolved that?
Currently running Kingston Version One of our service desk analysts just received the below email and I am unsure why as the INC its connected with has not breached and is not near How do i turn of these emails?
I enabled the Service Portal plugin (as we were on Express and we were migrated to Enterprise Jakarta) and we were recently upgraded to Madrid. We want to take advantage of the Madrid layout of the Service Portal. Yes, there is a difference, particul...
HI All, I am trying to update value in location table based upon address, city, state, zip. In a transform map i make all 4 field coalesce = true. I want to update my record if my coalesce conditional match or else it should not record any new record...
Hi, the Annotation variable type is not working on the service portal, do you know how to fix that? Thanks,
Hi All, How to change the Legend label in Reports. Please refer below screen shot. Thanks, Krishna
Once the major incident is closed , I want to create Problem Record from there automatically. How to achieve that ?
We have CAB members who are going on vacation and need to delegate the approval process to a member of their team. When they create a delegate through their profile, the delegate is not receiving any notification of the Change that requires their app...
Hey,catalog_cart_attachment_list is the UI macro that is getting all the attached attachments into the Service Catalog form.It is again broken down into attachment_list_body.xml and attachment_list UI macros respectively. SNOW doesn't allow the acces...
