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How do you import date fields from excel?

I've been sifting through the Importing articles on the wiki, and trying various settings, but I'm still not having any luck. I want to import a number of tasts and set the Opened date field.In excel, I've tried using various date formats, the Genera...

by  
  • 12614 Views
  • 29 replies
  • 3 helpfuls

Hide variable through onchange client script

Hello All,   I want to hide variable when selecting the request.I have written below client script but its not hiding if I select the value again   For example,If I select Add the application new application will come but when i select retire applica...

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salu by Mega Guru
  • 8867 Views
  • 5 replies
  • 3 helpfuls

Report for average incident resolution time

Hello all, good day! I am confuse with the table use for incident resolution time calculation, there is two way i see so far , but i am not sure which one i should use , which is correct one. Report 1: Table = Incident [incident]Aggregation = Average...

yandp by Tera Guru
  • 3546 Views
  • 4 replies
  • 0 helpfuls

Resolved! Recurring Incidents Report

Hello.  I want to create a report that should show me all incidents that have been created the last 31 days. Conditions should be, group by CI(Customer ID), and it should only show groups with 5 or more Incidents in them.  Anyone have any tips for me...

Change UI Action button label onLoad

Hello there! We have a UI action button called 'Close Task' on sc_task table. But just for one Catalog Item Task, I want this to be renamed as 'Close/Approve' (something like - if catalog item is xyz, then label should be 'close/approve' else remain ...

S_53 by Kilo Guru
  • 2612 Views
  • 2 replies
  • 0 helpfuls

Creating standard change template from workflow

Hi All, I wanted to create the standard change template from workflow. The workflow is triggering for one of the catalog item where all the required information are captured. I have created the below script to create standard change template and temp...

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shivaprasad3 by Kilo Contributor
  • 2163 Views
  • 10 replies
  • 1 helpfuls

Resolved! Parent Link on Service Catalog Task [sc_task]

Build: London I have service catalog tasks [sc_task]. Which are children of my request items [sc_req_item]. Which themselves are children of requests [sc_req]. In the OOTB instance, an SCTASK  has a  reference field, which allows for lookups and it h...

Resolved! Workflow approval email

Hi, In several of my workflows i have an approval user step that triggers an approval to the assigned person. This can be for changes/incidents/KB articles etc. What im trying to understand is where is it dictated which email is sent. This is for a ...

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JDickson by Kilo Expert
  • 1703 Views
  • 3 replies
  • 0 helpfuls

Resolved! Deliver to (shipping address) in Service portal cart

Client want to auto populate Deliver to address for the user. Currently it is empty in Service Portal.This is working from navpage , Isssue only with Service Portal.I tried to modify SC Shopping Cart Widget, it is working when we change requested for...

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venkatkk by Tera Contributor
  • 3374 Views
  • 7 replies
  • 2 helpfuls

Resolved! Query "sys_user_grmember" table for user in specific group

I need to access "sys_user_grmember" table for user being part of a specific group, if so return the user and match requested_for user. I'm having problem when a user is part of multiple groups, then the script only checks for first group and returns...