i am getting the ask for approval from flow

[chercm]

i have added the step to ask for approval but i am not getting any prompts for it from the flow. 

how to fix this ?

[Viraj Hudlikar · Accepted solution]

Hello @chercm 

See flow not attaching on catalog item can be various reason.

1) Flow is not activated.

2) Flow is not mapped to catalog item.

3) Flow trigger condition are not matched.

4) If we change or modify ootb workflow [Service Catalog Request] over Request [sc_request] as this set the approval over Request and on basis of this only OOTB BR [Start FlowDesigner Flow] is triggered which fire off the flow if associated with item.

Now in your case ootb workflow was missing and that is reason your flow was not getting attached to request we submit from portal.

Anybody, if you are reading this post answer check this thread.

https://www.servicenow.com/community/now-platform-forum/flow-designer-is-not-triggering-an-approval/...

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[chercm]

ootb workflow was missing ?  where do you find it missing from ?

[Viraj Hudlikar]

@chercm  - In workflow editor the workflow I mentioned is usually present in any ServiceNow instance but not sure why it was missing on your instance. And as per my previous reply the issue is more common with all users and end up with same thing always also thread i shared is 4 years old but still same issue I resolved in community.

[chercm]

it worked immediately on the approval . thanks for your help . can you let me know what is the name of the ootb workflow ?

[Viraj Hudlikar · Accepted solution]

Hello @chercm - 
OOTB Workflow Name = Service Catalog Request.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[chercm]

@Viraj Hudlikar  seems that it is very slow