i am getting the ask for approval from flow

[chercm]

i have added the step to ask for approval but i am not getting any prompts for it from the flow. 

how to fix this ?

[Viraj Hudlikar · Accepted solution]

Hello @chercm 

See flow not attaching on catalog item can be various reason.

1) Flow is not activated.

2) Flow is not mapped to catalog item.

3) Flow trigger condition are not matched.

4) If we change or modify ootb workflow [Service Catalog Request] over Request [sc_request] as this set the approval over Request and on basis of this only OOTB BR [Start FlowDesigner Flow] is triggered which fire off the flow if associated with item.

Now in your case ootb workflow was missing and that is reason your flow was not getting attached to request we submit from portal.

Anybody, if you are reading this post answer check this thread.

https://www.servicenow.com/community/now-platform-forum/flow-designer-is-not-triggering-an-approval/...

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Dr Atul G- LNG]

Hi @chercm 

Did you map it correctly, validating it, on testing it with the right req.

[chercm]

@Dr Atul G- LNG it is mapped correctly 

[Dr Atul G- LNG]

Can you try to put other user and test?

[chercm]

@Dr Atul G- LNG the field seems to be blank for other users too