i am getting the ask for approval from flow

[chercm]

i have added the step to ask for approval but i am not getting any prompts for it from the flow. 

how to fix this ?

[Viraj Hudlikar · Accepted solution]

Hello @chercm 

See flow not attaching on catalog item can be various reason.

1) Flow is not activated.

2) Flow is not mapped to catalog item.

3) Flow trigger condition are not matched.

4) If we change or modify ootb workflow [Service Catalog Request] over Request [sc_request] as this set the approval over Request and on basis of this only OOTB BR [Start FlowDesigner Flow] is triggered which fire off the flow if associated with item.

Now in your case ootb workflow was missing and that is reason your flow was not getting attached to request we submit from portal.

Anybody, if you are reading this post answer check this thread.

https://www.servicenow.com/community/now-platform-forum/flow-designer-is-not-triggering-an-approval/...

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Viraj Hudlikar]

@chercm 

As per above screenshot it confirmed you have flow mapped to catalog item properly. Now check on ritm which is submitted recently and see just before related list you will see related link named show flow context something. If you see so then flow is triggered for your request submitted if not means flow is not triggered. 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[chercm]

[Kai Tingey]

open flow designer and go to the operations view -> flows

you should see a list of all flow executions

open your catalog item, fill it in and submit it.

refresh the list in the flow executions

does the flow appear?

if no - then it's not triggering. if yes, then you should be able to open the context and see what went wrong.

if it's not executing, go into the flow editor and then click 'test'. Select the RITM you created earlier. See if it works then.

[chercm]

@Kai Tingey i do not see it under flow execution . nothing new get created 

[Kai Tingey]

what happens if you test it from within flow designer?

also, it's saved and activated in its current state yes?