i am getting the ask for approval from flow

[chercm]

i have added the step to ask for approval but i am not getting any prompts for it from the flow. 

how to fix this ?

[Viraj Hudlikar · Accepted solution]

Hello @chercm 

See flow not attaching on catalog item can be various reason.

1) Flow is not activated.

2) Flow is not mapped to catalog item.

3) Flow trigger condition are not matched.

4) If we change or modify ootb workflow [Service Catalog Request] over Request [sc_request] as this set the approval over Request and on basis of this only OOTB BR [Start FlowDesigner Flow] is triggered which fire off the flow if associated with item.

Now in your case ootb workflow was missing and that is reason your flow was not getting attached to request we submit from portal.

Anybody, if you are reading this post answer check this thread.

https://www.servicenow.com/community/now-platform-forum/flow-designer-is-not-triggering-an-approval/...

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[chercm]

It saved and activated without errors 

[chercm]

@Kai Tingey here it is 

[Viraj Hudlikar]

Hello @chercm 

As per RITM0010141 screenshot it seems flow is not getting attached, I highly suspect the auto approval over request is not happening so flow is not fire and it is not getting attached with RITM. Also, as shared by the latest screenshot when you test flow by giving RITM we can see approval is triggered and its waiting for approval, at that time do you see approval record under approvals related list?

[Viraj Hudlikar]

Hello @chercm 

Do check my response on this thread it will be helpful to you understand.

Solved: Re: flow designer is not triggering an approval - ServiceNow Community

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Viraj Hudlikar · Accepted solution]

Hello @chercm 

See flow not attaching on catalog item can be various reason.

1) Flow is not activated.

2) Flow is not mapped to catalog item.

3) Flow trigger condition are not matched.

4) If we change or modify ootb workflow [Service Catalog Request] over Request [sc_request] as this set the approval over Request and on basis of this only OOTB BR [Start FlowDesigner Flow] is triggered which fire off the flow if associated with item.

Now in your case ootb workflow was missing and that is reason your flow was not getting attached to request we submit from portal.

Anybody, if you are reading this post answer check this thread.

https://www.servicenow.com/community/now-platform-forum/flow-designer-is-not-triggering-an-approval/...

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.