I am not able to import doc file for creating Kb article

kalakaramad_20
Tera Contributor

kalakaramad_20_1-1716369767257.png

 

 

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kalakaramad_20 

 

Look like issue with file type. Please check the system where file types has been mentioned.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

i checked the Glide.attachment.extension property and there the value is set for doc,docx etc.