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I am not able to select the Requested Item(sc_req_item) table in flow designer

vema saikumar
Tera Contributor

‎05-17-2022 04:46 AM

Hi All,

I have a requirement when RITM is escalated I need to send the notifications for 1st escalation and 2nd escalation for 5 business days and 3rd escalation for 8 business days.

I'm not able to select the Requested item table in flow designer. I need a trigger condition like  when escalated changes.

can anyone help me on this.

@Ankur Bawiskar 

Thanks

saikumar

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vema saikumar
Tera Contributor
In response to Ankur Bawiskar

‎05-18-2022 04:01 AM

Hi

Yes Global only.

Regards

Saikumar

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to vema saikumar

‎05-18-2022 06:27 AM

Raise HI ticket with ServiceNow

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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