I am trying to remove "priority" from the "ticket" page. I only see "Session" and "Attachments" (I already removed "location")

Andrew112 · ‎08-30-2018

I found another article about changing "field request" and removing priority from there, but that seems to cause errors.

Any help would be appreciated.

Thanks,
Andrew

Allen Andreas · ‎08-30-2018

Hi,

So you'll actually want to clone the ticket fields widget, then remove priority from this line within the server script:

	var fields = $sp.getFields(gr, 'number,state,priority,sys_created_on');

The best way to start with all this is to go to an incident you have open on the portal, ctrl+right-click on the ticket fields on the right-hand side, click widget in editor:

Clone:

Do your edit....

Then go back to the original portal page, ctrl+right-click again, choose instance options, then open in platform:

Then finally...associate the new widget you made with that instance:

Change it to whatever you named your new ticket fields widget.

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Andrew112 · ‎09-03-2018

Thanks a lot!