I am unable to see related list in the form for particular record other records able to see

Kranthi Kumar4
Tera Expert

I am unable to see related list in the form for particular record other records able to see but it is already configured please refer the  screenshot

Please help me 

KranthiKumar4_0-1666105359821.png

KranthiKumar4_1-1666105409172.png

 

1 ACCEPTED SOLUTION

Kranthi Kumar4
Tera Expert

All   update sets are retrieved  in retrieved update set table in preview state  i deleted that update set and tried again . Now it showing latest update sets 

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5 REPLIES 5

AnubhavRitolia
Mega Sage
Mega Sage

Hi @Kranthi Kumar4 

 

Check if there is any UI Policy or Client Script configured to hide that Related List on some condition.

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

The reason is because the Related list Retrieved update set-> Update source does not have any record with remote instance WOW test

 

That is because if you go to another record where the related list is showing rightclick on the column of the related list -> configure-> list control

 

Saurav11_0-1666111824016.png

 

There you will see omit if empty checkbox as true:-

 

Saurav11_1-1666111862840.png

 

 

Please mark my answer as correct based on Impact.

 

Kranthi Kumar4
Tera Expert

All   update sets are retrieved  in retrieved update set table in preview state  i deleted that update set and tried again . Now it showing latest update sets 

Hello,

 

Isn't my answer the same that there are no records so you are not able to see the related list? Now you have records that is why the records are visible.