Resolved! How to copy form design from one instance to another?
I have designed the incident form in one instance which looks good and i want it to export the same form view to the other instance, how can i do this? Any ideas?
Forum Posts
Resolved! Add reference qualifier in "Embedded list" field based on the parent record, for a record that is not yet inserted
Hello, I have a requirement where we need to show the records in a reference field on the embedded list, based on a field selected on the parent record. Please refer the attached image for better understanding. Please note that this dependency should...
How can I configure a reference icon related list that includes all calls, incidents, requests, RITM's and requests for a caller
Hello community, I have a request to configure a reference icon attached to the caller field that will display every call, incident, task, RITM, and request for the specified caller. We have a reference icon that shows all incidents, tasks, RITMs, ...
Resolved! Connecting knowledge to Configuration Items
Hi all,I was curious if anyone knew of a way to directly link knowledge base articles to configuration items through a related list or otherwise. It looks like a related list exists but from the Knowledge module I cannot seem to find a way to connect...
Resolved! Automatically generate a request and request item when a new user record is created
Hi,I have a requirement whereby a user record is generated from an inbound email, and then from that user account creation a request is created with a set of sequential tasks. I've completed the first part (create a user record with an inbound action...
How do I set the time zone I want a date/time variable to display on the RITM?
Hello! I have a catalog item where a user will select a start date and time and an end date and time for their request. These variables are start_date and end_date. I want to leave these alone as they show up in the time the user is in. I created two...
Resolved! How can I control list view in reference field?
Hello, can I add attributes or something else to change list view in reference field? For an instance changing the Name column from first place to different place. Thanks!
Resolved! Variable Table inquiry (sc_item_option & sc_item_option_mtom)
Hello, I was able to figure out how to query from the sc_item_option & sc_item_option_mtom But the results show the SYS_ID with the answers to the variable. not the actual question if that makes sense. Is their a way to query these tables or variabl...
Managing Incident templates
patch 9 jakarta We use templates in incidents and call records and have for some time. Somewhere along the way we lost an easy way to manage templates. A few versions back we used to have access to a list view of templates to easily move through th...
Resolved! Reply To in email client template
Dear community members, Good Day! Could someone please let me know what first field 'Reply To' in below email client template represents ? Thank you Naveen Dubey
Resolved! Always expanding on Order Guide "Options"
Is there a way to always expand the order guide "options" on the service portal ? aria-expanded="true" didn't seem to work. Any help appreciated.
How can I remove sensitive data from an Incident?
Still a noob with ServiceNow, so please bear with me. I had someone enter a password into "Additional Comments" and sent an email from the incident with the password in it. I have been able to remove the password from the email, but cannot seem to ...
Resolved! How to hide text under QR Code image
Hi, i would like to hide text under QR Code image 1.can i hide text under barcode image???? 2.Can i change QR code type to BAR Code type (||||) format?? If you please check it in my PDI, if you are with that UI Action: Show Barcode , UI Script...
exception: org.mozilla.javascript.EvaluatorException: Can't find method com.glide.schedules.Schedule.add(java.lang.String,com.glide.glideobject.GlideDuration). (sys_script.53ab4990136c238048fb58222244b04d.script; line 45)
Hi, I am using the GlideSchedule API to calculate due date for incident using the incident opened date and a duration. My code looks like below: var openedAtDate = current.opened_at.getDisplayValue(); //String type date var gdt = new GlideDateTime...
Resolved! How to filter on Approval Group in sysapproval_approver table?
Hello, I have tried below queries but nothing seems to work. Please someone suggest me the right one. Thanks var approvals = new GlideRecord("sysapproval_approver"); approvals.addQuery('sysapproval', current.sys_id); approvals.addQuery('assignment_...
