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Resolved! user profile photos from LDAP active directory not displaying

Hi, When i am trying to import the user profile pictures from LDAP Active directory in to servicenow, hexadecimal number for the photo is truncating so that profile picture is not showing up but where as it is working fine in our dev instance but in ...

kkswamy by Tera Expert
  • 2238 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to count number of child records - Relationship table

I am trying to find out the number of childs that exist to a parent by gliding the relationship table, I am using the below script but result coming as 'undefined'. var ciSysIds = ['09653fa7db4f9b00e0a45bc0cf96192c']; var agg1 = new GlideRecord('cmdb...

Paul125 by Kilo Guru
  • 2340 Views
  • 8 replies
  • 1 helpfuls

Model Categories - CI Class

We are currently resetting our ServiceNow instance, and implementing a lot of our modules along with developing new processes to ensure that we can support these modules properly.Two of the key items that we are working on implementing are Configurat...

ryanstefani by Kilo Contributor
  • 3411 Views
  • 2 replies
  • 1 helpfuls

why does additional comment reopen the incident?

in our incident form a customer will receive an email stating that their incident has been resolved and it provides a link to reopen it if they feel it is not resolved.   Sometimes a nice customer will reply with a comment saying they were satisfied ...

mikedipilla by Kilo Explorer
  • 2322 Views
  • 7 replies
  • 0 helpfuls

Restrict Standard Change Template

In Change, is it possible to restrict a Standard Change template to only specific ITIL users in ServiceNow? For example, can the template be restricted to specific Assignment Group(s)?

Eric Jones by Giga Expert
  • 1877 Views
  • 3 replies
  • 4 helpfuls

Resolved! what is the use of LOCK in workflow

Hi, please explain about Lock , how it will works ??   and Don't Copy paste servicenow wiki information. explain it in real time scenario 

chanikya by Tera Guru
  • 2301 Views
  • 8 replies
  • 1 helpfuls

Resolved! What are the cons to using Before Query BRs?

We're in the process of determining the best way to separate data in our SN instance. So far from what I currently understand of our business requirements I think Before Query Business Rules are going to be the best fit for our needs. I've found lots...

She Sull by Giga Guru
  • 1727 Views
  • 3 replies
  • 1 helpfuls

Resolved! "Get Help" Permission Denied in Service Portal

We have just upgraded from Express. I have enabled the Service Portal. Everything seems to be working, however when I click on "Get Help" I get the attached page saying "You do not have permission to see this category". Click here for the image I've ...

Mike_Bk by Kilo Expert
  • 2075 Views
  • 8 replies
  • 0 helpfuls

Best method to check for duplicate requests?

Too many requesters' are all requesting toner even though their is already an existing request for that very same request. Presently in our Service Catalog Item (for Toner) we are using the "workflow" for the flow of the request. I'm unsure if I want...

Ray Ennis by Tera Expert
  • 1707 Views
  • 3 replies
  • 0 helpfuls

Chat Bot integration with SNOW

Hi Team,I am working on two enhancement with integration of SNOW and Chat bot1. W need to store the chat history of the session in SNOW tables and required for reports 2.To create the incident based on the Chatbot details ?Any suggestion what would b...

Resolved! Auto-Enable Toggle Template Bar

Hello,  Anyone aware if there is any way of “globally” set the Toggle Template Bar to be auto-enable for all users across specific module/table in ServiceNow?    Thank you  KR Josh 

joshenkai by Tera Contributor
  • 1966 Views
  • 2 replies
  • 2 helpfuls

How is Guided Tour Designer access granted

Hello,   I have a technical writer and a content specialist who need access to build Guided Tours for my office. So far it looks like only the admin role grants access to the designer (this appears to be the case in Kingston, at least), and these fol...

Rebecca M_ by Kilo Explorer
  • 1327 Views
  • 1 replies
  • 0 helpfuls