Hello Am using the below script to change the Change request status from implementation approval(1) to Closed(3) and sub status(cancelled ) to but its not working for me, can you suggest something.var gr = new GlideRecord('change_request');gr.addQuer...
Hi guys,I've seen the Implementation Specialist requirement and change it.The questions are focused on ITSM (Incident, Problem, Change, Knowledge...), but When I made the course it was focused on StartNow, SSO, ...Now, Where Can I learning the argume...
We import hardware records and automatically create hardware assets from Dell's Advanced shipping notice. They have a Asset category defined as Desktop which I was planning on mapping to a model category of Desktops in ServiceNow. The issue with that...
Hello SN Comm,I have an Inbound Email Action to update an HR Case when it is in Pending Customer state.When to run tab:Type: ReplyConditions: (Currently nothing)Actions tab:Field actions: State TO Work in ProgressScript:gs.include('validators');// Pe...
When I have created an asset (ex. a powerfull laptop) and have deployed it as a server (multiple model categories).Now I want to deploy it as an office computer, and would like to change the model category to Laptop.How can I change the model categor...
Hi All,I have created a field of email in a catalog item, where user will fill email and an onchange script is working on email. But if a user have autofill property set in browser then the script gets triggered automatically as the field is changed ...
Hi All ,Our cab is scheduled to happen on every Wednesday of the week.We have a requirement to add all change requests moved to Assess state before Close of business (18:00 GMT) or end of day the Wednesday BEFORE the CAB to the cab agenda. We are cap...
I have a custom field "U_scheduled_date" in customer Service case table. I need to create an event that needs to be fired before 3 minutes of the date time value in the custom field. I have created an event that is currently being queued but the ev...
I got note from an end-user who is unable to see the work notes in the activity log.The date/time stamp is there, but the yellow box containing the work notes content is not showing.This is a user-specific issue, since other users can see the work_no...
Hi All,Can You Explain What Is difference Between Stage Vs State In Service @now?ThanksAshok
I have a requirement to create on-call schedules for a group for the below :Mon-Fri : 08:30 - 15:30 CSTMon-Fri : 13:30 - 20:30 CSTI create schedule templates for both but using them in on-call schedule throws overlapping errors. Any suggestions how c...
Hello ServiceNow Family,Coming up with pretty easy question:I am in the Incident form trying to export the form to a PDF but only get 3 fields displayed in the PDF (Attachment).This is working fine for problem and for the Change.Where can i add the f...
I am trying to figure out how I can hide the Update and Save form buttons for incidents in a status of Resolved.Today, where an incident is resolved, our customers see both the update and save buttons, along with Accept Solution (when clicked the inc...
Been using a label to put at the top of a section of variables on a Service Catalog Item form. With CSS we color it like a banner and it spans both columns. However, when I attempt to do this for a group of variables in a variable set, the format...
I created a 'Create Story' UI action where you can right-click and convert an incident to a Story with the appropriate fields carried over. This part works fine! My problem is that the team would also like the option to manually go to Related Items, ...
