I have a script that works great- it copies a previous request and tosses all the RITMs into the curent user's shopping cart. The problem is, the script is deleting everything in their cart with new cart = Cart();I found some code on the wiki (below)...
I can't seem to find the answer to this question. In change management, the only change we have that has a mandatory planning tab is Comprehensive. I'd like to make this tab mandatory for Routine and Emergency change as well. I've gone into the...
Hi,If I am changing the list view of incident form, so how can I set the visibility of updated list view for all users
Hello,I have generated a one custom table i want to generate a task through workflow.in workflow core activities task generating option has not showing.please find the below screenshot for reference.Thanks&Regards,Sravanthi.
Used credentials to test the API are admin:admin. But I often receive Not Authorized Exception.Are there other credentials that can be used?Best regards,Mihaela Stancheva
Hi Guys,Can anyone let me know how to do color coding on Incident form.Suppose one escalate button is there on Incident form header if an ITIL user wantso escalate the Incident can click on Escalate button.Once the user clicks on Escalate button then...
Hello All,Can any one send me the best practice for implementing the Change module as we will be implementing this for the first time.If you have any document please provide me .Thanks,Sravanthi.Yycsravanthi60@gmail.com
Hello all,Today, a strange idea visited my mind: to export a table from one Helsinki Instance to another Helsinki Instance via a XML file.I made two tests, in order to achieve this:- Test 1 - exported a XML file of a global (default) table (which exi...
Hi allI need to correct the misspelling in the table.I need to modify Table Name of "Events List [u_maintainance_blackout_change]" to "Events List [u_maintenance_blackout_change]" without impacting features associated with this table.how can i do it ...
I am looking for the overall philosophy in ServiceNow (in phases) for Asset Management.The documentation describes in detail how to use discovery, which is good when you already have deployed an asset.However, I am looking for an overview of the proc...
HelloSo I need to be able to close multiple tasks at once however before I close them they need to be assinged to my self.At the moment I am having to close them one by one and it is very slow to do this.How can I do this?CheersPaul S
We have the following mail script that we add to email templates that provide the last 3 comments and work notes. I would like to be able to filter out the items posted by the "system" account.We have inactivity workflows that will post work notes ...
AHA transfer- IS the scheduled maintenance activity performed by Service Now done Yearly or monthly??..I need some info about this guys.
Hi,I need a module under inicidents application like 'my owner incidents' which should get incidents of my owner.i.e, condition is ---if i am the delegate of user/users then i should get incidents of that user/users
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