I cannot see recommended actions in Service Operations Workspace
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-23-2024 10:31 PM
I have created a context named "Incident" on the Incident table. I have created a rule where I only ask the system to look for an Aplication Service an the user to have the role Itil. I have also created a Recommendation within that rule, an Attach KB action. I have created a test record with that application service and when I go to the SOW I cannot find the recommended actions tab. What is happening?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-02-2024 06:59 AM - edited ‎07-02-2024 07:00 AM
@jordimsant : Is it resolved ? I'm facing similar issue but with interaction record.
In your case, I hope second icon is recommended action. Have you checked ?