i created a new catalog item form but the resultant catalog task form does not have the fields

[chercm]

i created a new catalog item form but the resultant catalog task form does not have the fields that is from the RITM. 

is it to edit the default view or how can i present the ticket with the correct boxes on it for the fulfiller ? it is just showing some default view ? can i specify which form view to use for this ?

[Dr Atul G- LNG]

Hi @chercm 

Seems you want these variable to be shown when task generated. For this, plz go to associated flow or work flow and bring that ( by slush buckets) bring them on right side and save , only then it will be available on sctask.

[chercm]

@Dr Atul G- LNG  here is the ritm i got from the workflow 

this is what i am looking for that the resultant form should have additional option like touch panel paired ? 

what is shown is a customised view which i created separately 

[Dr Atul G- LNG]

 Hi @chercm 

Greeting!! Hope doing well.

I did not see the Variable like Touch panel in Request ITEM. You need to add that as variable. 

[chercm]

@Dr Atul G- LNG  i tried to use the sys_id from the REQ form and put it to the api explorer but i kept getting this error , i am using system administrator and was able to manually create the sctask but not from the api explorer 

{
  "error": {
    "message": "Security constraints prevent ordering of Item",
    "detail": ""
  },
  "status": "failure"
}

{

   "sysparm_quantity":"1",

   "variables":{

      "requested_for":"David Cher",

      "type_of_room_sweep":"full",

      "time_of_room_sweep":"PM",

      "building":"SingPost"

   }

}