Restrict send incident for a especific Group

[mariojr]

Hi!

I need creat a Group to approve Changes, this group need recieve only changes in their queue.

How do I restrict send Incidents for this especific Group?
I tried through workflow, roles, group configuration but I didn't have success.

[Abbas_5]

Hello @mariojr,
Please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[mariojr]

Hi @Abbas_5 thank you very much for repply, but unffortunaly it's not what we need :(.

We need resrtict sending new incidents or requests for a especific Group, in other words: 

• We create de group Change_Approvers
• This group is only for approve Change, they aren't going to resolve Incidents or Requests. Only Changes.
• For a better workflow we want restrit this group to recieve only Change tasks. 
• If someone try send an Incident or Request for this group they must be blocked.

[mariojr]

HI @Abbas_5  thank you very much for the reply, but unfortunatly it's not what we need 😞 

We want restric sending new incidents for a especific Group, in other words:

• We create a group called Change_Approvers.
• This group is only for approve Changes.
• They aren't going to resolve Incidents or Requests, only Changes. 
• If someone try send a incident for the group Change_Approvers, they must be blocked.