i created a new catalog item form but the resultant catalog task form does not have the fields

chercm
Mega Sage

i created a new catalog item form but the resultant catalog task form does not have the fields that is from the RITM. 

 

is it to edit the default view or how can i present the ticket with the correct boxes on it for the fulfiller ? it is just showing some default view ? can i specify which form view to use for this ?

 

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12 REPLIES 12

@Dr Atul G- LNG  i have not added the variable yet but to just create the task using api . is this released to varible issue ?

Hi @chercm 

 

Yes it will not create the task, as this variable is required. Here are few links which related to error 

 

https://www.servicenow.com/community/developer-forum/security-constraints-prevent-ordering-of-item/t...

 

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Dr. Atul G. - Learn N Grow Together
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@Dr Atul G- LNG  i logged in as admin and there is a flow attached to this catalog task and manually if i run under admin it works.

 

these are the logs from system logs 

 

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