I have a scripted REST API to create REQ/RITM of a particular catalog, how do I modify REST Request Body before I create REQ?

[djd]

I have a scripted REST API to create REQ/RITM of a particular catalog, how do I modify REST   Request Body before I create REQ?

[djd]

Hey Chuck,

I have a catalog item which has Variable Set with fields like (Requested_For, Phone, Line manager, cost center )....the third party tool will send the "name" of "Requested for".

Eg..

{

"sysparm_quantity":"1",

"variables":{

"s_name":"PhotoShop",

"e_ref_num":"SOF1234",

"requested_by":"Daileena Gomes",

"requested_for":"Joel Dsouza",

"phone_number":""

        }

}

and in scripted rest API I am pulling Requested for SYS_ID and phone , line manger details from SYS_USER and want to set this values in REQUEST BODY...and then hit "cart.orderNow(request_body);"

currently the Scripted REST creates RITM and populated VARIABLES , however the REQUESTED FOR and REQUESTED BY will get populated only if I pass SYS_ID.

I am using code in "Buy Item " resource of Service Catalog REST API as baseline.

If not possible in Scripted REST, I am thinking of setting it once REQ is created via Business Rule, however need to check various ways I can do this and then use the best one.

[akunk23]

Did you ever get this figured out DJD? We are running into a similar situation.

[djd]

Hey,

you can access incoming message body using below

var request_body = request.body.nextEntry();

var requestVar = request_body.variables;

Then, you can modify variable values in cart using below.

var cartId = GlideGuid.generate(null);

var cart = new Cart(cartId);

var item = cart.addItem(itemId);

cart.setVariable(item, "requested_by", req_by);

cart.setVariable(item, "requested_for", req_for);

cart.setVariable(item, "line_manager", requestedForDetails[0]);

cart.setVariable(item, "cost_center", requestedForDetails[2]);//not working not sure why

cart.setVariable(item, "phone_number", requestedForDetails[1]);

cart.setVariable(item, "location", requestedForDetails[3]);

hope this helps.

Regards