Propose a Standard Change Template UI action is not working
Hi All, Propose a Standard Change template in change request is not working.When I am clicking on this it is showing me this errorPlease help in this. Thanks,Sam
Forum Posts
How to handle html entities
In the below ServiceNow script business rule if emailbody contains any HTML entities then it needs to be converted to corresponding original characters how?var emailbody = current.u_email_body;i.e : like for @ I am getting value as @ in emailbod...
Onchange client script
Hi All,I have a function in a script include which I want to call in a on change client script to retrieve if the requested for user has IT Hardware department as his department . And if he has IT hardware department then make few fields on the form...
Restrict itil users to view Incidents assigned to HR groups
Hi,I have a requirement where I need to restrict visibility to itil users, of Incidents assigned to HR groups.I believe this can be achieved by ACL and Query BR. Can anyone help me with achieve this?
Nudge option is not working.
For one of the requests an approval triggered to wrong owner. So, we have changed the owner to correct one in the table and tried to click on Nudge to retrigger the approval. But the approval record on request still shows the old name.Can anyone help...
About Flow designer
Hi All Can we use Flow designer for Knowledge Management and if we can use flow designer ...how to use Flow designer instead of Out of the box workflow ?
Duplication of RITM's
Hi, We have created a catalog item. Users have to upload the excel sheet in the attachment before submitting the request. Once request is submitted , it will validate the excel and child RITMS will be created . Note: number of user records in the exc...
Instance Migration
We are planning to migrate two ServiceNow instances within the same organisation, both primarily used for ITSM and CSM. We will be migrating data from instance A to instance B. Although there are many posts on this topic, I am looking for some struct...
Need a fix script to check if the tasks are closed complete/incomplete
Hi ,I need a fix script implemented to check if the tasks are closed complete/incomplete and move forward to close the respective RITM and Request ? Thank you.
Is there info available on 'Password', 'Password2' Field Types?
I am exploring options for a password storage solution. I observed there are 2 data types PasswordPassword2I was unable to find any documentaion on this. Has somebody used these fields or built a solution for password storage?Interested to hear any l...
Resolved! Response time SLA on RITM Tasks
Hey all. We have our INC SLAs set up and notifying; I was able to customize that without issue, but I'm trying to apply the same practices to the RITM list and I realized I have a couple of actual scenarios to SLA: RITM is opened with 0 approvers; im...
Create knowledge without resolving incident
We have recently installed the KCS plugin at our location, and are trying to get out KB set up. However, we noticed that the create knowledge feature isn't available until an incident has been resolved. Our issue with this is this only gives us 7 day...
How to create knowledge without resolving incident?
We have recently installed the KCS plugin at our location, and are trying to get out KB set up. However, we noticed that the create knowledge feature isn't available until an incident has been resolved. Our issue with this is this only gives us 7 day...
Adding tab to dashboard with hyperlinks to reference material
Helloi I have a request from a client they have an existing dashboard with widgets etcthey want to add a TAB which lists urls/hyperlinks to internal wiki sites etc (non ServiceNow tables) these urls/hyperlinks all users can get to once clicked..I hav...
ACTIVITY FILTER: How to add emails related to that incident on related list and logs?
Hi,Greetings for the day!We have a reminder notification which is sent when an event is fired in a workflow of SLA definition. The notification is sent to the caller and it is there in the email logs with type as "Sent" and target is not empty but we...
