Change Request Reporting
Hi, Is there a way to create a report showing change requests and the duration they were in each stage of the change process? - New, Assess, Authorized, Schedule etc. TIA
Forum Posts
Lakeside Assist for ITSM Plugin - Developer Instance
Hi.We need to test Lakeside Systrack Assist for ITSM Plugin in a Developer Instance, but it doesnt appears.Does anyone know if it is a limitation of the instance or is it possible to load it in some way to test the integration with Systrack? ServiceN...
Populating the description of a task based on comments when reopening.
Hi guys! When I reopen a request it automatically creates a task and I would like to autopopulate the task description with the comment from the ''request to reopen tab''(pic in attachments). Can you give me a hand with this?
Create a flow for user and supervisor approval
Hi all,We have two catalog item's, after request submission it will go for approval.First scenario -For First catalog item- manager field will be there ( requestor will select and it will go for approval for that selected user and it will be assigned...
Export issue
Let's say we have 3134 records in a report. when we export the report to excel manually we get 10211 records. But when the same report is scheduled and if we download the received excel via scheduled report we have 3136 records in excel file.We have ...
getting browser console error
Hi All. Have a catalog client script using GlideAjex Due to below lines getting Browser console error g_form.setValue('current_regulatory_controlled_information',resp.regulator.split(',').join('\n')); Please guide me how to handle it. Trying to read...
Resolved! How step-up or Use different time zones approval in the workflow ?
How step-up or Use different time zones approval in the workflow ? 1. Set up region-based Approval process.2.Delay in ticket approval as ticket approver is based in different geography. Thanks
Report view field ACL doesn't allow me view record, even I have admin role
Hi Experts,I have admin role, still I am unable to view the report. I am getting error "Access to this content denied based on report_view field ACLs".When I change the below highlighted field to any other field it worksBut I verified there is no ACL...
Resolved! CAB Workbench - Deleted CAB definitions but the meetings still show on the Workbench.
Good day,I've recently been working with the CAB Workbench, and I experimented with a test series. I'm now looking to remove it completely, so I deleted the CAB Definitions in question. Upon deletion, I received a warning that deleting the CAB defini...
Resolved! ServiceNow
Hi,I have a field called "Due Date" , it means this date field should be made to select only today's and future days, its should be restricted to select the Past dates. How can i change this only for one catalog item variable to select the future dat...
Resolved! Flow Designer
I have n number of catalog items with their respective flow designer.I want to update first level approval (manager approval of Requested For) for all the catalog items. Is there any way to automate through script for all? Today I am doing it manuall...
redirect the URL
when user open the below URL, i want ServiceNow system to redirect the page default to portal home page instead of below url https://ABCCCC.service-now.com/$chat_support.do?queueID=34327642424243242341363612 we have disabled this "$chat_support.do...
Need to populate one variable value based on another
Hi All, I have form: where I need to populate "Org Number" and "Sub Account" based on SIU Fund variable. "Org Number" and "Sub Account" referring to same table but having simple referring qualifier: "Org Number" where Type = Organization"Sub Account...
Approve a record from email notification
Hi All, I wanted to configure an email notification from which a user can approve/reject a request from the buttons present in the notification itself. Can anyone help me configure that? Thanks in advance
Resolved! ServiceNow Integration
Hello,@Dr Atul G- LNG @Ankur Bawiskar @Maik Skoddow I have scenario where I have one custom table it contains diff. request . Each request has 25 task. Each task is creating from diff. application / service. It means they all have diff API call. Bas...
