I have Issue location field in the incident form i want to keep that field Non-mandatory

[kranthi2]

Hi,

I have Issue location field in the incident form i want to keep that field Non-mandatory in the incident form.

It is not mandatory via dictionary level it is not mandatory still i can see it is mandatory in the incident form.

Please help me out where can i configure or where can i change it as non mandatory.

  Thanks

[kranthi2]

Hi,

I have checked all the ui policies and client scripts as well, i see that there is no any ui policy or client script is not part for issue location mandatory.

Thanks,

[Vishal Birajdar]

Hello @kranthi2 

Can you check dictionary override option in 'configure dictionary' related list.

Also check if there is any Data policy applied to that field.