[i] How to evaluate the maturity state of ITSM application?

[Suggy]

We need to evaluate the maturity state of ITSM products for a customer like how well they have adopted the products, current maturity state, what best practices they have deviated from, capabilities adoption assessment etc

This is kind of the 'IMPACT' feature that ServiceNow offers. 

Is there any docs that partners can access to infer the capabilities SErviceNow offers, evaluation templates etc? in order to do the assessment?

Thanks in advance

[Ravi Chandra_K]

Hello @Suggy 

Are you aware what kind of contract you have with ServiceNow?

If you have Support Account Manager, they may help you with this information.

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

[Suggy]

Hi @Ravi Chandra_K are you sure SAM would help for my query?

[Dr Atul G- LNG]

Hi @Suggy 

Put your question in dedicated community

https://www.servicenow.com/community/impact/ct-p/impact

There are few docs available

https://docs.servicenow.com/bundle/utah-impact/page/product/impact/concept/impact-program.html

https://m.youtube.com/watch?v=J7hge6wv6GI

[Suggy]

Thats not exactly impact, but kind off. and I cant get access to Impact.