I’m facing an issue with approvals on a custom table that extends Task.

[nikhil88c]

Scenario:

• I created a custom table extending Task.
• Added a new State choice called “Awaiting Approval”.
• Built a Flow Designer flow with the following logic:
  • Trigger: Record updated → State changes to Awaiting Approval
  • Action: Ask for Approval
  • If Approved → Update State to Closed Complete
  • If Rejected → Update State to Closed Incomplete

Issue:

• When I create a new record and change the state to Awaiting Approval, the approval record is created.
• However, the approval immediately changes to “No longer required” and State is going to closed complete instead of waiting for the approver’s response.
  
  

[Ankur Bawiskar]

@nikhil88c 

share screenshot of "Ask for Approval" flow action

[nikhil88c]

[nikhil88c · Accepted solution]

Root cause:

There is a BR Running, "Task Active State Management" which calls script Include: "TaskStateUtil",

In the TaskStateUtil Script Include, there are default inactive (closed) state values defined (for example: 3, 4, 7).

When I created the Awaiting Approval choice, I assigned it the value 3, which is treated by the platform as a closed/inactive state.

Because of this:

• The Task Active State Management business rule detected the state as inactive
• active was automatically set to false
• Since the record became inactive, the approval engine updated approval to “No Longer Required”

Resolution

The fix was to ensure that “Awaiting Approval” is treated as an open/active state:

• Changed the choice value of Awaiting Approval to an open state value (not included in close_states)

Once the state value was no longer considered an inactive/closed state:

• The record remained active
• The approval flow triggered as expected