I'm new to ServiceNow. How to start my career in Servicenow ITSM?

[SayaniC51691220]

Please guide me a roadmap to start my journey in Servicenow and build a career with servicenow. Also guide me what are the platforms and resources I can follow. Mention me the process with details. Lastly tell me how long will it take to learn the basics of Servicenow.

[Its_Sagnic · Accepted solution]

Hi @SayaniC51691220 ,

Since you’re new to ServiceNow, and given that it offers a wide range of modules, it’s best to begin with the fundamentals. A solid starting point is IT Service Management (ITSM), which forms the foundation of ServiceNow practices.

ServiceNow provides a variety of courses through ServiceNow University that can help you build your career in this domain. You can explore them here: home | ServiceNow University | ServiceNow.

I recommend starting with the following courses:

1. Welcome to ServiceNow – Introduction to the platform : Welcome to ServiceNow - ServiceNow University

2. ServiceNow Administration Fundamentals (Xanadu) – Core admin concepts : ServiceNow Administration Fundamentals (Xanadu) - ServiceNow University

3. IT Service Management (ITSM) Fundamentals – Essential ITSM practices :  IT Service Management (ITSM) Fundamentals - ServiceNow University

4. Scripting in ServiceNow Fundamentals – Insights into scripting for customization : Scripting in ServiceNow Fundamentals - ServiceNow University
   
   

If you find this guidance useful, please mark it as helpful and accept the solution to close the thread.

Regards,

Sagnic