I need automated flow to update the RITM record from 'sysapproval_approver' table

cp10
Tera Contributor

‎07-16-2024 03:41 AM

Hello, I have requirement to create new catalog item and automated flow...created below two fields.
1.Request_for (Reference:sys_user)
2.RITM_number (Reference:sc_req_item)

For the flow, 

1) Once the user submits the Form, Approval triggers to Requested_for Manager approval.

2) Once Manager Approved, the RITM state is closed complete and the Flow queries the sysapproval_approver table and queries the Approval for with the RITM_number variable .

2) The related state for the record should be updated to Approved.


I am new to this flow designer and am not able to proceed after manager approval. Could you please guide me how to
query the RITM on flow level.

 

Thanks.

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SAI VENKATESH
Tera Sage
Tera Sage

‎07-16-2024 12:08 PM

Hi @cp10 

 

I think you have posted this question a couple of times. Below is the link that you have asked . And I have provided the solution for that.

 

Thanks and Regards

Sai venkatesh

https://www.servicenow.com/community/developer-forum/i-need-automated-flow-to-update-the-ritm-record-from-sysapproval/m-p/2991462#M1130797

  

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