Hi I have question about incident form
after resolved the incident
1) Resolved time is showing seconds, we need to show as Minutes/hours
2) after Incident is resolved timer is running , we need to stop automatically after the incident is resolved
i will paste the image which i need help
Can you share your code which you have written?
Also can you make sure you have replace the correct value of State and Field Name in the script above, in case if you have a different value other than OOB.
My script works pretty well in my PDI which is an OOB instance.
Please share your code, state value of Resolved, and back end name of field of Time worked which you are trying to pause and I can assist you further.
I have tested again and is working correctly. See my screenshot below the timer is paused
Regards,
Shloke
My bad I forgot to mention one important thing which you need to do.
Please uncheck the isolate checkbox as false and you should be good here.
Please refer to screenshot below:
Please make sure this checkbox is unchecked. If this field is not present in client script form then please add it using Form layout or you can also do it from List View as well
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Sorry for the troubling you
my screen have does not have what you mentioned
