I need to create a report whenever priority changes
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‎07-18-2024 09:00 AM
Could someone please help me to create a report where I need to get a value that how many times a particular incident priority got changed.
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‎07-18-2024 02:59 PM
Hi @venkram ,
You need to look in your metric definitions to see if there is created a metric for incident priority. If there is, then you can create a report based on the incident_metric table where the condition should contain "definition" is e.g. priority changes.
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Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
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